Panda Express — Restaurant in Lorain

I was so excited when I found out that they finally opened one Closer to where I lived. Because for years the only one with Avon. And that has only been in ohio for less than 6 years..I am 32 and my first time every trying this restaurant food is when I was 18 and went to the west coast for the first time and I was in LA and never heard of them before until my friend took me there and I feel in love with Panda Express and I made sure every time I went to LA..I would go there at least one time while I was in town.. So i'm very familiar with What they have. On the menu and how it changes and how they prepare their food and what they food should look like.. But you're definitely telling a Private own. company That's owned by a white person. Because I ordered chicken teriyaki. I supposed to be cut up chicken breast grilled. And while it's cooking, you pour the sauce on it at the end and let it cook for a few minutes making sure that you keep mixing and flipping the chicken and adding More sauce, at the end, I'm not burning... My chicken that was supposed to be grilled.Look slime and undercut.. And I was confused why it Didn't have no sauce and it was just plain grilled chicken .. So I called up there confused and the worker said that she gave me the right order because never had i ever once out of all these years and a million times i have order this chicken that it was normal for the chicken not to have Any sauce on it, but come plan but in a package on the side.. didn't even look like is was even cooked on a grill like it was boiled or something like it looks nasty. It had no grill marks. And The employtext Ben there since they a couple months ago what to argue with me sasing. That I don't know what I am talking about That's how all their company served their chicken with no sauce and it on the side .. The whole point of ordering It's because the teriyaki supposed to cooked in the Source.. doesn't matter what Chinese restaurant You go. To they all cook it the same exam for you, Karen. Don't waste your money.. The food is horrible.. And a stuck up white woman that thinks she knowhat you're talking about... Definitely. Not following. Or train correctly. By Corporate. But by a private own. That is changing things and making his I'm decision, I'm changing things... And that training His employees. Do you think his way...

So I ordered chow mein/fried rice with orange chicken and honey walnut shrimp from this newly built Panda Express it’s not close to me but I like the food I was given some kind of spicy shrimp I called and let manager know this is not what I ordered and it was really really hot he said stop back in we will fix it and apologized I stopped in today the female manager says I dont see your name where’s your receipt I simply said i forgot it but here’s a pic and here’s the manager I spoke with she says he’s not here he left a couple weeks ago and unfortunately I can’t fix it we have a 30 day policy … well I’m within the time frame I have the managers name sooooo….now what ???she proceeded to say thank u for bringing it to our attention we appreciate it What kind of customer service is that you would lose a customer instead of replacing a spoonful of shrimp everything else was correct I only wanted recompense for what was wrong smh I’m putting this on FB and...

Ordered from drive thru- one plate and one bigger plate with fried rice, orange chicken, teriyaki chicken, walnut and honey shrimp, and fire cracker shrimp and chicken egg rolls.

1st they didn't give me the firecracker shrimp which was extra and i ended up with 2 orders of honey walnut shrimp.

2nd the teriyaki chicken (4/10 has no sauce and little flavor. The honey walnut shrimp (6/10) is okay, but again lacking flavor. The orange chicken (5/10) is good but the cuts of chicken they use are very poor. The egg rolls (5/10) were meh, they didn't give any sauce in the bag either.

Over all wont be going back for a while, maybe they will get...