Campos Tacos — Restaurant in Los Angeles

The Issue:

I have been going there for years and it just hasn’t been the same. Their food used to be delicious. Today I ordered the Macho Burrito no meat. It was $15.75 with tax. There were 3 problems with my order.

•The meal was basically inedible. Today, they mostly just filled the burrito with spoiled lettuce. At first I thought there were no beans, but there were beans. Usually, even though the Macho Burritos are HUGE I devour them in minutes because they are so good. Today I ended up having to call them and let them know they served me spoiled food. (See photos of rotten lettuce from burrito)

•If you order take out, they don’t keep your food warm for pickup either. The food was cold.

•The tortilla chips were burnt.

Thus, their cook knowingly prepared a spoiled meal with rotten lettuce and burnt chips - and served it to me cold as an overpriced $16 burrito. As a customer and local to Mar Vista of several years, this is very frustrating and disappointing. I used to LOVE getting burritos here when out of groceries, after a long work day ending with a big appetite, or having too much to drink and needing a big meal the following day, etc. Someone else mentioned in a different review that there is a vibe they might not like Caucasian people there, and may give them bad service intentionally. This is not fair either, as a local Caucasian who has supported their business for years.

The Resolution: Their resolution was not desirable. Very little customer service was offered to resolve the situation. They offered a refund, or a replacement, but I will have to make an extra trip there now, and now have to go replace the dinner. I specifically got the takeout because I had to stay in bed sick all day, and not feeling up for cooking or groceries, and also have several hours of work to do for my small business by tomorrow. He told me if I wasn’t feeling well, that “I could’ve just ordered Grub Hub.” This is irritating because then I would have also paid delivery fees, and tipped a delivery driver to be delivered the spoiled food. That is not a desirable situation either. He could’ve offered to send a delivery driver to me with a fresh meal, but did not do that - so then why bring Grub Hub up?!

It is beyond inconvenient to waste so much time ordering and picking up take out, just to be served spoiled food.

They also raised their prices, despite now having lower quality of food. I will no longer...

Worst experience today! Went in for a lunch with my family. We ordered our food. Guy at the registered was laughing at me. I asked him what was funny. He just looked at me and said nothing. He seemed like he wasn't paying attention to me. My husband ordered a carnitas Burrito NO ONION! food came around and his Burrito was filled with onion. Went to take the Burrito back, told the "cook" my husband said Burrito with no ONION! He said ok. My husband picked up the Burrito again and it seem like they didn't listen they filled it up with more onions and Cilantro. It's not like I told him in English. I spoke in spanish! Went back a 3rd time and the cook was mad. He grabbed the food and threw it in the trash. By this point my husband was over it. He just told him to refund the money. The cook was mad and was cussing in a low voice. Now this is not the way they should act towards us customers. I've been coming to this campos tacos for years. But unfortunately the new workers they have, do not have patience and are not great listeners. Sorry but I won't be coming back. Worst...

When I was a 12 I used to eat here and it was truly something special grabbing burritos from this place in the evenings with the family back in 2002

I moved to Canada and haven't had a decent burrito ever since... After 20 years I the opportunity to come back to Los Angeles and their carne asada burrito is beyond amazing exactly as I remembered.

How can the food from a restaurant taste the same after 20 years and be so good?

My girlfriend and I basically ate here for our stay in Los Angeles and she kept asking for more lime and the people in the kitchen thought it was funny and spoiled her with as much extra lime for her tacos and burritos.

Thanks Campos Tacos for the amazing memories and delicious food.

Being a Mexican living in Canada I can say this is the best...