Chipotle Mexican Grill — Restaurant in Los Angeles

Beware. This chipotle is one of the worst managed locations I ever visit. And it’s extremely unfortunate because it’s the only one in my neighborhood. But 9/10 times you come here they are out of crucial ingredients (white rice, chicken, guacamole, chips) and even when they have all ingredients, the consistency in quality is NON existent. The white rice will not have any cilantro or lime. OR they will have the rice as it should be made but then you get home and start to eat and it will be undercooked and tastes like plastic. The mild salsa looks days old sometimes. The chicken is like they threw the entire chicken in a blender then just cooked it. Full of tendons more than actual breast meat. Chewy and flavorless.

I understand that sometimes when people come in later you would be running low on ingredients for the day but being completely out? If you say you’re open till 11 you should have everything in stock up until at least 10:30-10:45. otherwise why am I paying for full price for my meal when you don’t even have every ingredient on your menu?

This location could have a line out the door if their quality control and ordering was improved so they had consistent quality throughout their entire business hours because the location is so ideal and central. So for now I would only come here if there is nothing else open and you don’t feel like cooking. and even then…good luck.

07/21/25 went in again around 8:30. and what do you know? out of...

Not at all pleased with the customer service I received at this location. I came in and ordered my item (burrito) then requested if they would cut it in half. Mind you, I have never had a problem getting this done when requesting it at other Chipotles. However I was told that they do not do that at this location. When asked why I was told, "Because of Covid." So you're telling me that all the employees handling food during current Covid circumstances can be mask-less, hairnet- less for the gentlemen with longer then ear length hair, put the ingredients within the burrito and lastly use his gloved hands to wrap my burrito and that be deemed "cover safe;" but using a knife to cut that same burrito is NOT covid safe. How is that possible? Would love to get that answered.

I have both customer service and guest relation experience and the first rule to proper customer service is that the customer is always right and to leave them with a pleasant experience. I also have a food handlers certification. With the knowledge I have when it comes to handling food, in NO way does cutting food with a clean knife result to covid outbreaks or spreads. Unless they're dirty knives there should be no issue accommodating such a simple request. If you don't want to cut something thats one thing; but using "the covid" line is an insult to the customer intelligence and a bad outward look on a food...

From a delivery driver I can say that this place typically always has a food ready but I don't like that they don't have it ready in the takeout bin where they usually will put meal so a delivery driver can come pick it up and go instead we have to act like we're going to cut the whole line or at least people think we're cutting line just to ask them for food that's weighted by them behind the counter whenever they can approach it and not anybody can approach it it has to be the staff member that's allowed to get to carry out which is ridiculous I guess they're all designated spots they have to be at but I guess it could be because there could be thievery which I doubt because it's in a nice silver lake and I've seen places in downtown that have to go meals on that rack so I'm not going to give it a perfect score but it's not bad I don't usually see long lines here despite the Starbucks and the habit Burger being there by it seems to actually be pretty quick and well staffed versus...