Pitfire Pizza — Restaurant in Los Angeles

We visited this restaurant Sunday 15th 8.30pm, I have never experienced such bad service as we did from our young brown haired ‘waitress’. We had a table of 5 and we visited for a celebratory dinner. It all started going down hill from the moment she bought our food over, she was carrying two trays and seemed to be slightly struggling, another server offered to take the other try for her and she rudely stated “I’ve got it”, 2 seconds later that was followed by her hitting one of us on the head with the tray, she did not apologize and she did not seem to care at all. The person she hit on the head said “I guess you don’t have it then” and the waitress said nothing, just rolled her eyes. So all but one of our pizzas were delivered, as most people’s pizza already seemed pretty cold they began to eat while we waited for the final pizza to be delivered, 10/15 minutes later it arrived, again with no apology for the lateness. My vegan pizza was topped with arugula, which seemed to be covering the fact that most of my pizza did not have any vegan cheese on it. I saw the final vegan pizza come out I saw that their cheese was actually melted and covering the pizza, I saw what mine should look like. So I approached our waitress to let her know I wanted my margarita to actually have cheese on, she immediately went on the defensive saying the cheese comes in balls, I did not appreciate her defensive and patronizing tone as if I didn’t understand how mozzarella works so I continued to point at my pizza that had numerous slices with zero cheese on. She then asked “so what do you want” I said a new pizza, baring in mind there’s still been no apology or any sense of caring. This waitress continued to strop around the restaurant, it was clear several other tables had also experienced bad service from her as others continued to watch and whisper at the group of servers standing around. We approached a friendly waiter who was very sweet and caring and explained our situation, he was very apologetic. He let us know that their manager was standing just a few feet away if we wanted to talk to her, but we asked that he shared our experience with her as we didn’t want to waste any more time we had together complaining. He spoke with her and then came back with two cookies and we never heard anything from the manager. Later in the evening we saw the manager walking around to other tables asking people how they’re doing etc, she looked in our direction and then continued to walk by. Other than the one male server, the service we experienced at this place was shockingly disgusting, it was even more disturbing knowing that the manager was there and witnessed this terrible treatment we received and continued to let the waitress walk around with so much attitude, and do nothing. I will not be eating here again, I will discourage people from eating here. I do not wish for someone to have a special meal ruined by some extremely rude and...

Two stars because the people are all very kind. We've been going to this restaurant for years before the remodel happened. We finally got a chance to eat there again today because we were nearby. I was very disappointed that the food quality seems to have declined after the restaurant reopened. This isn't to say that the freshness and the quality of the ingredients declined, the execution of making them into dishes declined. I would entertain that the cooks lack a sense of volume when putting ingredients in things. I ordered the Burrata pizza. I generally love Burrata. The issue however is that there was so much Burrata that it completely inundated and nullified every other flavor on the pizza. Kind of amazing because Burrata is enjoyed for its mild flavor. I am not one for exaggeration, So I can safely tell you that you could have comfortably complemented 3-4 other pizzas with the amount of Burrata and salt that was on there. I'm not necessarily sure if the salt was coming from the pesto, the dressing on the arugula, or was just thrown on top of the pizza, but it was not pleasant. Had to scrape most of it off. Very sad about the waste. If you like huge amounts of Burrata on singular dishes, and sodium isn't something you're concerned about. this may be for you. A lot of the existing photo's of the restaurant don't accurately depict the restaurant anymore because of the remodel. But when the restaurant looked like that, that was when the quality was consistent every time we went. I'll probably go back another time and try something else. They have a bunch of other pizzas that also sounded really enjoyable. I will revise my review once I go back and try again. All the same, I'm glad the restaurant didn't shut it's doors completely. It adds some very refreshing ambiance to the area. Complements all of the other development that is going on there. They have a really nice outdoor bar with some nice beers on tap. I'll certainly come back for...

I've got to say. This last visit was a letdown. I was gonna let a lot slide, but man, I'm just disappointed.

First- the worst offense- my kid's food was forgotten. It didn't just come last, it was forgotten. It was ordered, it was repeated to me by the order taker, it was paid for, and it didn't make it to the table- not without asking for it specifically after all our other food had come. I asked about it as our last pizza arrived, and it came about 8 minutes later. No one offered an apology or acknowledged the mistake.

Second, the interior of the restaurant is a mess. There were no plates or water cups inside. But there were plenty of boxes. Two entire booths, full of fines and unfolded boxes. It almost felt like we were dining in the back room. Forks are bent, and plates and knives are dirty.

Which brings me to my third point, which is one that has bugged me since the beginning of this new style and redesign Pitfyre brought about. Silverware, napkins, water, plates, condiments, refills, and to-go boxes are all on the paying customer. There is, quite literally, the least amount of service you could possibly get at an establishment that serves food and beverage. Then finding clean plates and sets of silver- straight unbent silverware at that- is it's own fun little chore.

Finally... As my wife and her mother were finishing their meals, and I was entertaining the young one out by the namesake pit fire, a friend of the manager(?) who had been seated at the bar, and who was at this point near the fire, started smoking weed right next to me and my son! If it were just me, I really wouldn't care. But my 4yr old, I mean c'mon. She didn't NOT see us. I just... That bugs me. A lot. Not the restaurant's fault, I understand.

Not a great experience tonight. Most experiences here are unmemorable at the...