Denny's — Restaurant in Los Angeles

Alright now if I could I would give negative stars. I been coming to this dennys for a few years now and never had any issues with the food or employees. They might take a while or forget somethings at times but who doesn't? I've known several diffrent managers at this location and they are all usually very professional . I recently started seeing a new manager named "Pablo". He wouldn't give me a last name for whatever reason. Well first off Pablo came in through the emergency exit while his employees were rushing to to get the work done. Our server was great although she seemed overworked. Unfortunately my wife found a hair on her bourbon skillet which was not sizzling at all. We decide to cancel our order complete as we were no longer satisfied. Server understood and called manager over. He immediately walks over with attitude and disrespectfully says on hair has nothing to do with the other plate and began to be rude in front of my family and other guest claiming that we always complain and that we must not even have any money and before we can speak or respond he quickly walks off angry and insulting us. He refuses to speak to us in a professional manner and my wife starts to argue with hi. And demanded he apologize to us a we are regular customers and he had no right to humiliate us in front of our infant. It's we are leaving I demand that he properly explain his manners and to charge me in full as Money or the hair incident was not the problem. He said it was OK at the point my wife and I were very upset. I insisted in paying completely after embarrassing us that way. He finally gave me a weak apology and said he would like us to come back again. I will not be going back even though it was my favorite location. Really lost a loyal customer this time. By the way I speak Spanish to and heard what you said as you walked in to the the kitchen."morros pendejos" means stupidass kids. I held myself back from stooping down to your level. Well Pablo you really messed up this time. Thanks for the...

Pros 24 Hours (except access to outlets to work and eat)

Cons = Slow, Busy, Rude, Indifferent Servers = Huge lack of customer service or effort

Rude staff Too busy to bother answering questions Take minutes to answer the phone Put on hold after asking if it is a To Go order Disrespect - assumed I only wanted power to charge up (I wanted food too) Server didn't care her behavior cost my business tonight

I called. Waited a few minutes for the server to answer. When she did she replied ready, "Is this a To Go order". I replied, "Actually, I wanted to know if you have outlets I can use to plug in my laptop." She said, "No...please hold. Hold on please." When she answered again I asked, "So do you have outlets I can plug in my laptop (while I eat)?" She replied, "That area is closed off for the night and it's a 2 hour limit with the purchase of food." So I said, "So would I be able to sit there tonight?" She repeated the rules and said, "I have customers, I answered your questions." I asked again, "But is it worth the drive there or will I be able to plug in?" She insisted she had customers and was too busy. I got so frustrated I told her, "You lost a customer." I planned on ordering food, but they must get a lot of people that don't for her to be so rude.

Except it seems like every Denny's I go to in LA is rude and doesn't care and is incredibly slow to actually serve me. Even still, this would be better: "I'm sorry to put you on hold while I help the customer in front of me, I'll be with you as soon as possible." And if you're busy helping other tables, just passing by saying, "I'll be back to check on you soon." would make a big difference in improving the customer service.

The prices aren't expensive, but customer service should never be a compromise. Ever. Businesses should know customer service comes first. Her attitude showed me that if I came there, I wouldn't get quality service anyway. She is too busy and rude to bother. I told her "You lost...

Here are a few observations during our visit here on Friday March 13th, 2020 around 7:30 pm. The restaurant, including the men's room, was very clean with nice outside landscaping. The parking lot was nearly full but the restaurant was not. One parks on the side of the restaurant and walks out to the street around to the front entrance (just like at the Van Nuys Norms on Sherman Way). We were a party of two. Our waiter Manny (Manuel) was courteous and attentive. He was quick to bring coffee refills and to ask a few times if we needed anything. He did not remove the used empty dishes from the table thus creating unnecessary clutter. Rather than bringing the sampler we ordered a little while before the main meal, everything was bought at the same time which meant some of what we ate was not hot. Wished the kitchen had better spaced out the timing of food service better. To be fair, I don't think this was Manny's fault. Even though the restaurant was nearly empty, the hostess kept on seating others in adjoining booths rather than leaving every other booth empty. The restaurant sound system was turned up just a tad too loud but the music itself was enjoyable. What we ordered was tasted just okay in our opinion. Maybe it is better earlier in the day. Please see the attached food pictures and descriptions. The 15% AARP discount was appreciated. I probably won't return for a while to see if it...