El Pollo Loco — Restaurant in Los Angeles

Came here recently with my family on December 4th went through the drive thru and female employee Elizabet charged my card for behind me when I told her of her mistake didn’t apologize anything she just looked dumbfounded I requested a manager regarding the situation since Elizabet couldn’t help us we told the manager about the service we received manager name is Karla literally the rudest manager Karla ended up requesting us to repay for order in correct amount then she would refund us the previous order (our order plus the order behind us we requested that she refund us the amount that we were over charged she refused she ended having a bunch of cars behind us honking because her employee made a mistake by not paying attention and overcharging our card the manager came up with the craziest situation by trying to make us pay again for the correct amount after we paid for our amount and the car behind us which is (overcharging us twice and a half ) she didn’t apologize for her employee didn’t try to refund us the full amount and give us our meals for free due to her employee mistake and wasting over 10 minutes of our time and the cars that were backed up in the drive thru time as well instead she argued with us trying to make us pay again which is unnecessary when we were overcharged she started acting pure evil ( smirking and laughing ) we ended up not getting our food due to her negative energy couldn’t believe she was the manager as she doesn’t operate as a manager she’s arguing with customers didn’t try to rectify the situation I wouldn’t recommend going to this location I went to the one on platt plaza and they seemed to be more friendly punctual and didn’t over charge us I feel like no customer should ever have to experience such poor customer service being over charged and laughed at by a...

I had a terrible experience here. I placed a catering order via the website days in advance of my son's birthday party. I included the $10 charge for delivery. I received an email confirmation. My order was supposed to be delivered at 2 pm. At 2:02 I called to ask if my order had left. The employee who answered the phone said there was no delivery person available. I said then someone should have called me in advance so I could get my food to the party by 2 pm. She said yes they should have. I asked to speak to the manager and got the same response. The manager said she would have the order delivered and took my credit card number over the phone. Since my party had already started I also sent my mother to pick it up in case it hadn't left the restaurant by the time she arrived. Not only had it not left but it wasn't even prepared yet. They nearly forgot to give her half of the order and an employee had to chase her down in the parking lot to give it to her. They didn't include any plates, napkins or cutlery in the order. They didn't include the salsa I requested. They did refund my $10 delivery fee but honestly I shouldn't have even had the food picked up because by the time it arrived to the house the video game truck had arrived and the kids didn't want to get off to eat. This place is terrible. My mother said it was filthy inside. The entire staff here needs serious retraining and the manager needs to...

This place was one of my favorites to get grilled chicken and the best was the green salsa, very creamy and great taste chicken until yesterday..

I visited this restaurant to get some dinner for the family and all I got for my money was poor quality grilled chicken and some kind of watery green salsa🤢, not as flavored as it used to be . The chicken was really poor, the salsa was so liquid that seems to me that they didn’t have enough for the day and looked like they added water to assimilate it, the taste was awful 😣. The person taking orders was happy to take my order, she I requested for my family meal 15 green salsas, and she told me I’ll tell the servers to add them, after I paid all was good, at second window I grabbed my order and I noticed 4 red salsas, and 4 green salsas, I asked for the rest of salsas I requested, the employee said to me “sorry the salsa person is not here, we can just give you another 4 more”I said ok, when I finally arrived home, the chicken was poorly prepared, and salsas were really bad taste, I called the restaurant to let them know if they were aware of the situation, looks like they “didn’t even...