Starbucks — Restaurant in Los Angeles

I used to be a regular here for a year. I spent a lot of money at this location. They have ruined my cold brew 5 times in a row and my iced brown sugar oat latte twice in a day today. I live quite close by and I love the location but this new hire or whoever she is made a bad drink for what they charged me $6 and she remade it worse. So I went in now just to let her know it wasn’t good so you can keep it. She made a mean face and said a bad comment to me and complained about me to the supervisor that “he is back again now inside” and said something mean about me to the supervisor. I just wanted them to have this drink back since was bland and I would just leave but this employee made it worse. This Starbucks location has ruined my drinks over $50 already. The supervisor was helpful but not really as she started making a joke as I wanted this to be reported to higher authority like manager and she was like who 911. She just remade for me and gave me 2 $4 gift cards. I did not want these cards and don’t intend to use it. Also this drink tasted bad 3rd time again. I think they missed the brown sugar! I have called Starbucks in the past to get a refund but every time they want this to be resolved at the location and they did not resolve this. The employee who made the drink for me twice made a very bad face and was complaining about me and was not professional like Starbucks usually is. I want this report to go to the head of the office or Starbucks and I want this location to be evaluated in depth regarding the service and the way they make drinks as it is not good. It sucks but I used to be a regular here. Please report this. Also this was built for the experience not much the drink and if the service would have been good I wouldn’t have asked it to be...

I can’t say enough about the incredible kindness and service my family and I received from May and Sof at this Starbucks location. On a morning we will never forget, we were forced to evacuate our home due to the Eaton Fires on 01/08. Terrified and saddened by the events, thinking that our home would be burned down, I mentioned our situation in passing at the drive-thru speaker.

To my surprise and immense gratitude, when I arrived at the window, May had already taken care of our bill. I hadn’t asked for this, but her empathetic gesture meant the world to us. It wasn’t about the dollar amount—though it was a small one—but the genuine care behind the act. It might as well have been $2,000 in that moment, given how uplifted we felt.

May and Sof truly embody what exceptional Customer Experience is all about. Their compassion and willingness to go above and beyond turned a devastating morning into a moment of hope and human connection. I’ve shared this story with everyone I know and will continue to praise their incredible service.

Thank you, May and Sof, for reminding us of the power of kindness. Starbucks is lucky to have such amazing team members!

PS: Our family and home our safe....

I just want to let you know about my experience, up to this day I always considered this store the best and that is why I order from here every day. Yesterday I thought I would put my coffee in the cart to order when I left work. I made a mistake and sent the order so I called and the manager was very nice and told me to just call them and they would make my order when it was ready to pick up. Today I called at 2pm and the shift leader was not very friendly I asked her if she could start making my coffee as I was on my way and had my dog ​​and baby so I couldn't wait long at the store. She refused and told me that she needed a receipt and I explained that I had it and that there was no problem. I decided not to go to the store. I didn't have much time and it's not worth all the trouble, but I think they should find a better system to give you your money back when you need to cancel. This was my order...