El Pollo Loco — Restaurant in Los Angeles

El Pollo Loco Corporate Office 3333 Michelson Dr, Irvine Irvine, CA

To Whom It May Concern

For months ive come into this location and have been told in broken English " EBT machine not working. I have contacted the district manger and costumer service to inform them of this issue 6 monts later nothing as been done. Even though im homeless i should have the right to eat healthy and warm food and this location is one of the very few restaurants within the area we can are EBT card to eat. By investing in a 3.00 phone cord could eliminate a ebt discrimination lawsuit or I can file a civil rights complaint against El Pollo Loco for failing to fix the this EBT machine when i brought to the attention of the El...

Worst drive-thru service ever! I just got home to find out that I was missing a Barbacoa taco. I was charged 5.99 for 2 Barbacoa tacos and only got 1. To top it off while I was ordering from the drive-thru menu their menu prices are not correct. Jessica was the team-member that assisted me with my order. After she gave me my total it didn't seem to add up. I asked why is my order so much. She mentioned that the menu price for the new Barbacoa tacos is not 2.99 but 5.99. I asked why does it show 2.99 and if that's the case they need to correct their price menu. Her response was "I know, I tell that to my boss." No sense of ownership here. There is definitely some room for Customer Service...

I ordered chicken and asked if I could get wings. The cashier stated yes and asked how many I wanted and I told her 10 wings and I wanted that included with the 16 pieces. The have me nothing but burnt chicken. I don’t live in the city so when I got home it was burnt. The broccoli wasn’t even steamed. I’m so disappointed that I didn’t check my food before I left. If you ever go to this place of choice to eat make sure your food is good they way you ordered it and not burnt. Then when I called to make a complaint about my food they don’t answer the phone. They need to get a new cook. Because the lady that’s was cooking it today burnt it and chose to give me...