Golden Hunan — Restaurant in Los Angeles

I recommended this restaurant to my former students. I have been coming to this restaurant for more than 20 years. I recommended this restaurant to have a reunion here. My former students and I met and ate here. Bad choice will never come to this restaurant again. Never been embarrassed the way the owner and waitress did. Apparently the tip was not enough for waitress and she made a big scene in front of other customers to the owner. Waitress did not have good service; she was more concerned on attending other customers. Three times we ask for water and she rudely responded “wait” taking a long time to bring the water. Then owner came demanding my former students to give tip. It was such a horrible dining experience; felt betrayed after having recommended this place. Golden Hunan lost my business and recommendation not for asking for more tip but for how rudely they did. In the future if you are enforcing tip, have it posted for everyone to know and do not confront your customers in such a rude way. I have always left tip but the way they treated and confronted my guests was...

We recently moved to Porter Ranch and was excited to find that there is a Hunan restaurant near the area. We thought it would be our go-to hunan place but we were very wrong. First, don't let the name deceive you, it is not authentic hunan cuisine but rather general chinese fusion place. But the worst part of it all is the service. I believe she was some manager of the place and I'm not sure what her deal was that day but she was rude especially in front of my mother.

The story goes when we ordered extra rice and simply asked much it was. She initially said "$2" then later corrected herself by saying "$2.50". So when we asked for clarity, she immediately flipped on us and kept insisting that she said "$2.50" from the start then started offending us if we understand what she is saying when ironically way more fluent in English than her. She looked visibly upset to the point we know she just lost a potential regular and word of mouth over "50 cents"...But oh well, its okay since we now know its not a real hunan restaurant and there are many other Chinese cuisine options in the...

This was my first and last time at this restaurant. Throughout our service we were constantly told to wait and were rudely talked to, thus the reason for the amount that was tipped. At the end of service when the waitress came to pick up the receipts she was upset about her tip. She fanned out the cash and said “that’s it?!”. On our table she scavenged to look for tips on the receipt. We were even asked how much each of us put in for her tip. Shocked and confused we told the waitress and she walked away upset to tell her boss. Her boss then came over to our table to tell us we had to give her more of a tip. This whole situation was shocking, confusing, unprofessional, and embarrassing in front of other guests. Worst experience I’ve ever had with a restaurant. I tip by my service experience and was not pleased. If they expect the waitresses to be tipped a certain amount that’s no problem but they should have it posted somewhere for...