Los Tres Hermanos Bar & Grill — Restaurant in Los Angeles

I am local and have been meaning to try this location me and my mom were excited to try the food. We went Friday night, walking in we were seated immediately host was kind and friendly. Keep in mind the place was not packed we waited 15 mins for the waiter to finally bring us chips and salsa. We started with Queso fundido for our appetizer. I’m not sure what cheese they used but it was not stringy like the cheese should look. It was watery and pura grasa. We kindly let our waitress know we did not want the dish and to remove it from our tab. She looked as if she understood, we explained because of how watery it was, basically looked more like a bowl of soup. We ordered agua de Jamaica which tasted watered down. Totally not worth the 5 dollar beverage. Not once did our waitress ask how we were doing or if we needed any refills. She passed us about 10 times attending the other tables around us. She never batted an eye over to offer any service as if we weren’t sitting there. I might understand if they were packed and busy but it was still the same amount of people from when we first walked in. I am strong on tipping the waiter for great and excellent service. She on the other hand deserved absolutely nothing. When we asked for the bill she did not even offer to remove my plate. I had all the napkins and utensils ready to go on the plate. She was overall horrible at customer service. This was the cherry on top to mediocre horrible quality food. Although I must say, I did enjoy the ambiance of the artist who was singing. He had an amazing voice. He really is what...

The ultimate Bait and Switch! My girlfriend and I went there on Friday February 28th for dinner. We were excited to try it since it changed from Presidente and our last experience there was not good. As we approached the restaurant we noticed it was crowed, which we thought was a good sign and that things had changed for the better. We were seated immediately and that is when we started to realize things are about to go South. Our first hint was the drink menu on the table still said Presidente on it. Then we looked at the food menu which appeared different but had all of the same items just at an increased price (if my memory is correct). About 10 minutes after being seated the waiter finally came by and gave us some chips and took our order. I asked him if they had only changed the name on the outside to which he told us that they will be changing the menu sometime in the next month but it is the same as Presidente now. We let him know our disappointment at that time and we should have left then and there but decided not to as it was already 8:30. To make a long story shorter, we were there for over two hours and the food was just as we remembered, BAD and they were understaffed. I called the manager over and let her know our disappointment and how we felt misled by the name change only. She did listen to me and was not impolite but she did not seem to want to hear it and only offered an insincere apology. On the way out the waiter said to me "See you next time" to which i replied "There will not be...

My parents and I went to this restaurant for the first time because we wanted to try it since their new management and re-branding. We are clearly very disappointed with how they treated us. As soon as we entered we saw the servers chit chatting amongst themselves not even noticing that we walked in. It took us about 5 minutes for one of the servers to actually notice us. Once they noticed us they took us to the table but they didn't even offer us any drinks or chips or any type of service, they just took us to the table and left. We actually waited 15 minutes at the table and still no one came. The servers were at the bar still talking amongst themselves and not even paying attention to us. When I went to the bar to ask the server if somebody was going to come and attend us, the bartender/server said that he is on break. They didn't even say that they will bring another person out to tend to us. The service was horrible. If you want people to come to this restaurant you should have better service and wait staff with a better attitude. The attitude they had was as if they did not care being there. It wasn't even like the restaurant was packed there were only two parties in the whole restaurant, so it shouldn't take more than 15 minutes for someone to come and offer us drinks to start off at least. If you want your restaurant to be packed, maybe make sure your staff is decent enough. Then we got up and left and when we left, the waitress said "thank you for coming" in a...