Guatemalteca Bakery — Restaurant in Los Angeles

The customer service here is so bad. It’s disheartening because it’s suppose to be a one stop shop for everything Guatemalan products. There is even a vendor next door with clothes and artesian items. We go here because of the convenience of bread and food. And it’s local to all family members. But honestly, I stopped going myself personally. The service makes the meal taste bad. The head server, the lady with blue eyes seems like a colorist. A strong reason I no longer go. I witnessed her level of customer service changed with the shade of people’s skin. Many servers have bad attitudes. The parking is difficult. The lines are very long. But due to the traffic of people it can’t be helped. It’s just annoying, so prepare to wait a while during peak hours. The restrooms for the most part are very clean, but it’s a 50/50 chance there is no soap/napkins or toilet seat covers. A few instances only 1 stall had toilet paper. Overall, if you don’t care about minimal customer service, place has decent food, variety, convenience of bread and other Guatemalan products. It’s reasonably priced. But the multiple experiences there made me no longer want to spend my money there. I just go when we have...

Food and bakery are ok in flavor, price very high. Customer service is terrible, mostly from a lady with green eyes. She used to be nice when she was a regular employee, now that she is in charge she is very rude and arrogant. Not too long ago I was in line when I witness how she mistreated the other employees, yelling at them. Last time I was there to purchase bread I asked to have couple of tamales to go and she told me in a very rude manner that she couldn't serve food, since there is another separate section to do so; a very long line that is aleays slow as heck. However, I did not say much and after finishing my purchase I went to place myself in line to get the tamales. I was very dissapointed when I noticed that she dispensed coffee, fountain drinks, and an ítem from the food section to a man that stood behind me in the line specifitly for bread purchase, according to the lady. I got really mad and left without any tamales. This is not my first time buying food from this location, but by far this is the most...

There aren't many Guatemalan restaurants/ bakeries in LA so for people that are part of the Guatemalan community, when we find somewhere that sells our food it tends to get crowded. This bakery is the San Fernando valley branch. There are two other branches that I'm aware of in the heart of LA. The food is good the pandulce our sweet bread is great and I love that they have a little section for imported goods. The ladies working the counter are quick. Just be aware that people tend to overspend there. I know I do, I mean seriously. How often do you find our Guisado, our chow mein, tamales, pan francis and expect to leave with so little so people buy a lot, it makes the already long lines longer. Best time to go is for lunch, you'll still wait in line but the line won't be out the door. If you're just trying it out avoid going a few days before Xmas the line will take hours. This is true for the other 2...