Pizza Hut — Restaurant in Los Angeles

I am absolutely appalled by the lack of professionalism at this Pizza Hut location. I placed an online order for $36.92 and received a call from the store about 10 minutes later. The person on the line started with, "Hey, can you hear me?" and then hung up. When he called back, he casually said, "Yo, sorry about that, there were phone issues," and then proceeded to tell me that I owed an additional $16. When I asked why, he was unsure and kept saying, "I think it's because of this," or "I think you did that." I was confused, and I pointed out that if he was going to call a customer claiming they owe more money, he should be certain of the reason instead of guessing. Instead of clarifying the issue, he cut me off and said, "Yo, can you chill out?" I was FLABBERGASTED. I told him I would not "chill out" because it makes no sense to call a paying customer demanding more money without a valid explanation. I also pointed out how unprofessional his tone had been from the beginning when he called me and greeted me with "Yo". And then he said "Well, you see the way you're acting." By the end of the call, my order was canceled with no resolution--just frustration on my part. When I asked for his name and a manager, he informed me his name is Emmanuel and that he was the manager and had been for three years, adding that he was doing a "great job." If this is what Pizza Hut considers good management, I can't imagine what poor service looks like. The level of disrespect, lack of accountability, and unprofessionalism is...

STAY FAR AWAY FROM THIS LOCATION!!!! If it was possible to give negative 5 stars I'd rate them at negative 10. Absolutely, by far, the worst customer service I have ever experienced. 3 strikes and they are out. This is the 3rd and last time they will take my money and fu(% me over. I don't play about my food. Idk why this store is even open still. The manager or whoever she is is the most rude, unprofessional, nasty mouth lil somebody you ever did talk to. Asked her what happened to my food that's 2hrs late, they bring me a disgusting looking excuse for a cold pizza and expected me to be satisfied? Even the delivery driver said it was disgusting looking and Apologized for it. I sent it back with his 2hr late driving. They also didn't deliver the wings and pasta I ordered..she said I didn't pay for them when I said yes I have my credit card receipt she then says wings are not included in the big dinner box bt menu clearly shows it is. Then she told me that she could give me a credit for a future order, as if that helps my family eat tonight. Never ever again. Calling the BBB first thing tomorrow. Smh. I ended up ordering dominoes, for the 1st time. Pizza hut just lost a loyal customer of 10+ yrs. I cannot believe the HORRIBLE SERVICE. WHERE IS THE HEALTH...

Lol a year ago I gave this Pizza Hut a one star . Hmm I wonder why and here I am a year later giving them another one star. I ordered 2 orders of wings and a drink . They brought the wrong drink mind u I’m paying $30 for three items and tipping I took the money out his hand and gave him back the order and sent him on his way lol he looked in disbelief and I said until you guys learn how to get a simple order right I’m not ordering from you guys . If I’m paying $30 for 3 items I expect everything to be correct it was a simple order two wings a manzita sol . The previous time they forgot to bring change when I specifically told them over the phone I was paying with a $50 to make sure driver has change . Lol guess what driver shows up no change and looks at me expecting me to hand over a $50 bill for a $20 order . And than I order from them a second time pizza was hard barely had sauce and this is why I just wanted to order wings from them . And they couldn’t even get that right . Corporate really needs to pay attention to...