Honda of Downtown Los Angeles Service Department — Local services in Los Angeles

Dear Clayton,

I am writing to follow up on my service experience today, Sunday, April 14th, at the Downtown Los Angeles Honda Service Center.

I arrived at 7:00 am for an oil change and transmission fluid change. During check-in with Jerry Velasquez, I specifically requested confirmation that photos would be taken as part of the five-point inspection for transparency regarding my car's condition. Jerry assured me photos would be included.

While impressed with the service speed – my car was ready by 8:30 am – I was disappointed to learn upon pickup that no photos were included in the system.

This unfortunately mirrors a previous service experience at this location. After receiving paperwork indicating everything was in good working order, my car battery died shortly after. Following that incident, you addressed my concerns by refunding the service cost and covering the new battery.

Given this past experience, I rely on the five-point inspection photos for peace of mind. Photos being absent raises concerns about whether the full inspection was actually performed. Jerry mentioned the technician, James, might have been running behind due to the late 7:20am opening.

As a loyal customer, I value professionalism and transparency. Unfortunately, this is the second instance where promised photos documenting the five-point inspection were missing.

Considering these repeated issues, I would appreciate your recommendations. Is there another Honda service department known for consistently honoring advertised services and providing photographic evidence of completed inspections?

Thank you for your time and attention to this matter. I look forward to your response and a solution that ensures future services meet my expectations and those of other valued...

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