It's Boba Time Western — Restaurant in Los Angeles

I ordered here through Uber eats. For some reason I couldnt leave the review there... This place is around the corner from me like a 5 min drive....

After an hour & a half and 2 drivers canceling very shortly after arriving for pick up. I called the restaurant because uber is not taking calls due to the pandemic.

The person who answered pretended they could not hear me for about 3 mins. I had to repeat my name several times then was put on hold for another 5 mins. Then I was told that my order didnt even exist.

Another 40 minutes went by finally a 3rd driver came waited fir about 15 at the restaurant finally delivering my order. Completely melted.

Im not even mad that my pistachio bobas were melted.

However I am extremely upset that this place is about 5 min away driving distance. Took over 2 hours. Having staff members be rude and mock me on the phone. And 3 uber drivers and almost 30$ later..

(EDIT) AND MY ORDER WAS NOT MADE CORRECTLY !!!!! I AM FREAKING EXAUSTED

I feel disrespected as a loyal customer to boba time I order Boba almost every other day for the last year!!!!! Specially from Boba Time from several locations.

I HAVE NEVER HAVE HAD THIS KIND OF ISSUE EVER.

Its a huge slap in the face. Not to sound entitled but Ive basically single handedly kept Boba Time affloat during this Pandemic. (Its called sarcasm, but that doesnt mean Im happy or okay about this experience)

Please...

Extremely unprofessional staff. My last experience ordering boba from here was outright unacceptable. I ordered through uber eats and specified that it needed to be soy milk. When the drink arrived, it tasted a bit like milk so I called them to double check and both males on the phone claimed that it was sou milk after I asked. Overly trusting as I am, I drank the drink and began to have an intensely painful stomach ache and I was so bloated that one could have thought I was pregnant. I was outright miserable all day and this kind of negligence should not be permitted with those...

Quite surprising market that made me wonder if I was confused with Starbucks or some other non-boba place - I visited here in the early morning and tried to order a drink with boba. What I was told was “no boba” available. What?! I would have understood better if it was close end of business. I came a couple of more times just because of other businesses nearby. Again it was early, and I was only customer. It took so long to have my drink. It was just a one drink order. Perhaps 15mins or more was needed for the single drink to be ready. Well I wouldn’t bother to stop...