my family and I stopped and purchased some food last night around 9:30 PM. We normally always get Jack-in-the-Box except we don’t come down to Highland Park. We ordered our usual things that we like. But unfortunately, the food quality was horrible. First they couldn’t get our order right and they kept trying to cut us off and get us to go pay when I wasn’t even done ordering. when we received our food and we pulled over to eat some of it. The bag was drenching in oil. The four tacos were drenched in oil and still extremely soggy. Not even an ounce of crunch on them. The jumbo jack that we ordered looked sad as hell . One leaf of lettuce and a pound of onions. No tomato and completely dry. I don’t know who they had cooking but here or she needs to be retrained properly on how to handle food and cooking times. I’m the type of person that goes back. I don’t care how far I am I will make you fix it. But I had my wife and the kids and my wife is non-confrontational and convinced me to just let it go. But we spent $29. The only thing that came out somewhat good were the eggrolls. Everything else was trash. We tried to eat what we could salvage and discarded the rest. I regret not going back to make them fix it or return my money. And it sucks because we really like Jack-in-the-Box out of most of the fast food places. They really drop the ball at...
Read moreIrony is the spice of life. I have a friend called Jack and he once hid in a box after eating a burger. This was all a long time ago in England before we knew about this place and we didn't think much of it. Why would we! But then when I moved here I started seeing these little restaurant s and I thought gee wizz I've got to put some money together and make the plunge. So on a Saturday or Sunday I was reading an article about fried tacos and on the very next day I tried one and I Skyped my friend Jack at his home in Essex and his mother answers so I says hey sweet momma pass me on to my pal jack because hot diggity I have some ironic and exciting news. She passes me over to him in a jiffy and I'm stoked because this treat was just so truly delicious. So if you want that experience you just go right ahead and...
Read moreGave them another chance and they DID disappoint once again. Food was prepared incorrectly (AGAIN) The young lady cooking was Very upset that I returned my burger and requested it to be made correctly. On Aug 6 @2.p.m. I don't know what happened to the old management staff, but your business is suffering because your staff is extremely immature and from what I can see there is no proper management of the staff.
Horrible customer service! Stop in for dinner and waited and waited and waited. I think the young man was mad I had a special order. He made me wait 15 minutes for and order of French fries. Then just before he put them in the bag he dumped half of them out. I did nothing to upset him so my only conclusion is he should not be in customer service with such a...
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