McDonald's — Restaurant in Los Angeles

Disorganized. I was there between 10:50 to 11:18. People were waiting to place an order inside. No staff behind the cash register. The staffs were too busy with the drive through orders.

I saw my pickup order around 10:55-11:00 but since Stephanie didn't call the order out, I was under the impression that my order is not ready. I waited and waited. A few minutes later Stephanie came to check on my order, again....she didn't call the number or my name .

About 10:14 I asked about my order.. Stephanie then told me my order is ready no frappe because the machine is broken. She offered a replacement. I declined. I asked for the item to be cancelled and ask for a refund.

So, instead of going to the cash register and issue me a refund, she went to the back of the counter and continued on packing (she was putting items into the bag and sealing them). Hello? What am I supposed to do? I waited.. again.

I had to call her again for a refund. While she was processing the refund, I asked why she didn't call me.. she insisted she did..I said that's not true because I was 2-3 steps away and I've been watching the pickup area. She asked me my order number again and she finally said, "you are right, I didn't call you." /palmface

The manager cannot manage the situation properly where he/she focused on the drive-thru orders. The results: disorganized!

I went to jack in the box because the foods that I ordered were no longer warm. I saw the same elderly couple. They were at McDonald's. They were there before 11 but since the staff helped them a few minutes after 11, they couldn't get the breakfast items...

I typically avoid writing negative reviews, but I felt compelled to express my frustration from today's experience. During my commute to work, I decided to make a quick stop for coffee at the only McDonalds on my route. After waiting in the drive-through for some time, a staff member finally communicated with me, but I couldn't grasp their question, so I politely requested them to repeat themselves. It turns out they were asking if I intended to use a mobile app. I proceeded to order a hot coffee, confirmed my preference, completed the payment, and declined the offer for a receipt. I arrived at the following window and received an incorrect order from the employee. I informed her that I had ordered a coffee. After receiving another incorrect order, I reiterated that I only ordered a coffee. She then requested a receipt, to which I explained that I had chosen not to receive one. It appeared that my response bothered her as she had to consult the person who took my order. After that, the employee informed me that my order wasn't "quite" ready and requested that I park and wait for it. I declined, stating my preference to wait there. She brought me an iced coffee instead, and I informed her that I had requested a hot coffee. She seemed visibly upset, rolled her eyes, and went to retrieve my order again. The customer service was incredibly terrible. Management really needs to address...

I walked in here today with the intention to get breakfast. I had to use the bathroom first because it is that time of month. Tmi I know buy it's essential to what happened to me today. When I walk in the bathroom there is a girl in there and she's using the only available stall, the other one was flooded. After she is done I go in after her. I noticed she had her hoodie hanging on the main bathroom door. I'm in the stall trying to take of my business and the manager comes banging on the door telling me I need to get out and that I can't be taking a shower inside the bathroom. I told her "what are you talking about? How can anyone take a shower in a stall?" She tells me she's calling a warrant on me or some crap and starts calling the police ON ME! She stands at the door talking to them so literally I have to open my stall mid pad change with skirt down to yell at this chick because I just walked in to the f*in place. And she asked me if the clothes all over the bathroom were mine, I said "NO, you better go get the other chick that was in here because she was in here before me" she said she was gonna go check her camera. it pisses me off that they would assume the BLACK female was the one doin it. I didn't even bother staying for food they put a bad...