Panda Express — Restaurant in Los Angeles

Title: Disappointing Experience at Panda Express - Topanga and Roscoe Location My recent visit to Panda Express at the Topanga and Roscoe location left me thoroughly dissatisfied and frustrated. Upon arrival, I was disappointed to find out that they were out of chicken egg rolls, a staple item on their menu. This was only the beginning of a series of disappointments. The chow mein I ordered was dry and hard, lacking any semblance of freshness or flavor. Similarly, the fried rice suffered from the same fate, being dry and tough to chew. To add insult to injury, when I inquired about the availability of firecracker shrimp, I was met with another disappointment - not only was it not available, but there were remnants of other dishes left in the serving bowl. When I politely asked if they could prepare more firecracker shrimp, I was met with resistance from the manager, who claimed it would take six minutes but refused to accommodate my request, citing concerns about waste. This exchange left me questioning whether the focus was on customer satisfaction or merely adhering to rigid operational protocols. Despite the fact that it was only 8pm and the closing time was not until 10pm, it seemed as though the staff had already mentally checked out for the evening. This lack of attentiveness and willingness to accommodate customer requests is unacceptable, especially considering the reputation of a chain like Panda Express. Needless to say, my experience at this Panda Express location was far from satisfactory, and I have no intention of returning in the future. I would caution others against visiting this location and instead suggest seeking out alternative dining options where customer satisfaction is...

This location is usually on point. Well, not Sunday 6/9/24 around 4:00 PM. I went in for my usual Two Item Entree Plate. They were down to the bottom of the barrel on the Honey Sesame Chicken, barely enough for one side. I asked the worker how long for fresh Honey Sesame Chicken and the worker said 6 minutes before a fresh batch would be ready. Good thing I wasn’t in a rush or wanted two entree sides of the Honey Sesame Chicken. I go back after 6 minutes and start my order and when I asked for two orders of the Veggie Spring Rolls, they didn’t have any and all the worker said “We don’t have any Veggie Spring Rolls”. He didn’t even clarify if they didn’t have any at the moment or at all. I told him to cancel my order and I went south on Topanga Blvd to the Panda Express near Vanowen Ave. That location was on point!! They had full portions of pretty much all of the entrees and they had Veggie Spring Rolls ready to go!! I don’t quite get how you can allow your options to run low or run completely out, when a customer can walk in at any minute and want the item or items that you failed to prepare...

As an Uber eats driver and a customer of Panda on Roscoe and Topanga I expect to be treated like I treat the staff there with respect. I was picking up an order today for Uber eats, just doing my job, ans as I was walking in one of the cooks said a very rude and disrespectful remark about me to another employee there that is usually a cashier or serves the food. I know the rude negative remarks were towards me because I was the only female walking in and the only other person in restaurant was a gentleman ordering. The comment was made in reference to a female. Both of the males comments and remarks about me were extremely disrespectful. And the whole staff working there laughed. No one deserves to be treated disrespectfully. Please show respect as were only doing our job as Uber eats/doordash drivers. I am not there to be liked, just simply treated with respect as I also show your staff respect. I will get their names and call corporate. Even if it doesnt make a difference I will still...