Panda Express — Restaurant in Los Angeles

I used a mobile order to avoid waiting in the line, which ended up being waiting in another line (in front of the mobile pick-up sign) and having to talk to the lady and confirm my order in person. They expected the people lined up in the mobile pick-up area, which is not clear for all the people who put orders using their phones. I don't know why it's called a mobile order when it's just another line. This caused the people in the mobile pick-up area compete each other cause they didn't know that they needed to form one line and had to check in and talk to a lady. If it's a mobile order, they should just prepare the orders in the order they received them and call out the names. If not, please don't call it a mobile order. I should've rather stayed in the original line. I waited about 45 minutes after putting my mobile order (the app showed ~12 min wait time), and one more thing: they missed out Fried Rice...

Rude cashiers. Food is prepared well here but it seems that there is always this expectation of the cashiers bad attitude/personality. This has not only been my experience but as I’ve stood in line and observed other customers and it seems these employees are ALWAYS in a undesirable mood. Perhaps it’s having to interact with so many people since this P.E is without a doubt busy and popular. You politely ask a simple question or request and you get an answer with a sour attitude in return. Asking for condiments (not extra condiments)seems to be a chore. For years now, this place has been a go to for me and my coworkers as University employees. I enjoy the food and portions when having lunch but the experience of having to make my transaction with these cashiers leaves a bad taste...

Quality not expected for a Panda Express, which I believe is one of the greatest Chinese Fastfood Chain right now. For the first time at this one inside UCLA I had tasted chowmein that is overcooked. Plus, they are not giving you as much as other Panda expresses out there. And I just experienced actually waiting for my food to be cooked, at a Fastfood restaurant known to instantly serve cooked food. The people inside is also very impatient, eventho I don't have my food as they're cooking it, they wanted us to pay first, and it is, the first time I experienced this at a panda Express. Quality control? Employee training? Two stars for my recognition of this brand.

Edited, and took one star off. Original...