Panera Bread — Restaurant in Los Angeles

Panera Bread does a pretty good job with their way overpriced products. I realize that quality comes at a premium but there should be little justification for some of their pricing. The staff training isn't very good. They don't seem to know the difference between a croissant and a bagel. The last three times that I went there, they messed up. The first time, the croissants were put in a box and placed on a toaster -- this cooks the bottoms and makes them inedible. The next time, they were put in a box on top of lemon cookies. Although the croissants didn't pick up the lemon flavor from the cookies, it made eating grilled grilled fish on a sweet croissant an interesting experience. The third time, my croissants were put into a box that was too small. To make them fit, the flaky layers were pushed down, eliminating the main reason for buying croissants. The croissants are not always consistent. Sometimes they're very small, sometimes they're huge, and often they're right. The bakers have to know when to put these into the oven. The staff is usually friendly. They know to put gloves on before handling food, but pricing and errors in treatment of their products makes it hard to rate them...

Today was my very first time ordering from Panera Bread. I kept seeing the margherita pizza on TV commercials and couldn't resist. Id like to share my experience...The first person that answered the phone said 1 person was ahead of me. Thats fine, I'll wait. She put down the phone and never came back! After waiting 15/20 minutes and realizing she's greeting another customer I hung up and called back. CJ was VERY nice/helpful but the ball was already rolling. When my husband got the pizza home I realized it had NO spices on top, maybe 6 half slices of grape tomatoes and totally undercooked. It looked NOTHING like the commercials I'd been drooling over all weekend! Well, I decided to put some spices on top, add more tomatoes and put the pizza in my oven and cook it a bit more. Well...because it was SLICES and not a whole pizza while trying to remove them the slices fell thru the rack onto the bottom of my oven...upside down! UGH!! HORRIBLE "first experience" ever! Needless to say, I don't think I'll ever order from Panera again. And I'll change the channel if one of your commercials pops up. I don't want to be falsely tempted again. Now back to...

I'm having breakfast/lunch right this moment and I got to say that this is my first time and my last, customer service is really bad waited in line for 30 minutes when there only were 2 people in from of me, the guy behind me decided to use the fast lane, order your self and after 5 minutes when he completed his order was told that I wasn't working that he needed to get in line, when it was my turn I told the cashier that it was my first time there and it didn't made no difference cause she was rushing me, I wanted a vanilla latte and she said that the machine wasn't working so I order a regular coffee and a grilled cheese sandwich after I sat down after 10 minutes a lady came to me and ask me if I was waiting for an order cause the kitchen wasn't receiving the order and ask me for my receipt to take it to the kitchen, after 10 minutes came back with my sandwich and chips and no coffee I ask and she brought it after, the grilled cheese sandwich was horrible I forced my self to eat half of it cause I needed to take medication. Won't be coming back again forgot to add that I had to clean the table cause it all the...