Panera Bread — Restaurant in Los Angeles

Some food and two very scared children pretty much sums up my experience here today. When we ordered from a very friendly and very sweet cashier, we asked if our kids meals include drinks, which we were assured they do.

All of a sudden, a manager, Natalie Drummer (sp?) came out to ringing us up and everything went downhill from there. When we questioned why our bill was so high, it turned out that my kids drinks were not included after all.

The cashier even confirmed to the manager that she told us of the drinks are free, it wasn’t a big deal except for the huge amount of attitude we got from the manager because we were magically supposed to know their own policies better than they do.

She went on a rant explaining how the drinks were clearly a different line order on her computer, except she had no idea how to explain to us how we’re supposed to see the computer from the other side of the counter.

She rolled her eyes so much and was so rude that I actually had to stop and ask her to keep her frustration to a minimum and stop being rude in front of my children. At no point did she apologize or improve her demeanor towards us, she huffed and puffed and ran off before saying thank you or sorry or giving us a receipt.

My poor children were so freaked out they were afraid to drink their drinks during lunch. The manager then proceeded to keep coming around and cleaning the tables around us, making us extremely uncomfortable and just ready to get out of there.

Definitely not a place I would ever come back to you, but I do urge the owners to have some better management training for their employees, especially when small children...

The modern caprese was a complete mess. Enough balsamic vinaigrette for two sandwiches. I'd ordered a half. The cookie wasn't warmed up. The blood orange lemonade was not good enough to save the day but it'll suffice.

Second visit. Dine-in has resumed. The patrons are annoyingly chatty. The summer corn chowder and chipotle(?) chicken avocado melt were good.

Third visit. The frozen strawberry lemonade is pretty good on a 92°F day but the strawberry poppyseed salad failed to live up to the hype.

Fourth visit. The cold brew, lemon cookie and chicken sandwich are tasty.

The staff does its best.

Fifth visit. The establishment had my collection of stalkers (all Indian) on the PA system and a staff member invented a lie, saying one particular cookie was not available for the 1/2 off deal. Not what I would call...

This is the worst experience I’ve ever had with customer service. A obnoxious young lady at the at the register wouldn’t answer my questions and when I asked her to elaborate on the menu she told me that I was personally attacking her?! At that point I asked for the manager and informed the manager that this young woman thought that I was personally attacking her… The manager proceeded to upsell me on items like apples and cookies and other other things. The macaroni and cheese that came with the sandwich was about 2 ounces it cost seven dollars plus tax total charge for my supposed steak and cheese sandwich with a iced coffee and a 2 ounce cup of macaroni And cheese… Wait for it $24! This place is awful and the girl needs to be fired. Fire her and I’ll...