Starbucks — Restaurant in Los Angeles

On 08/23, I ordered a cup of hot tea at the store. I clarified if I can get a free refill, and was told yes, as long as you are a member (have an app). I am, and I also paid with the app. I took a seat outside of the coffee shop (seating is pictured, it is right in front of Starbucks' entrance). I walked inside in 15 minutes to ask for refill, and was told that to get a refill I must stay in the store. I said that I was sitting in your outside sitting area, and the lady said that it isn't their seating area. How am I supposed to know that? It isn't fenced off, it is right next to the entrance, and there isn't any signage saying that it isn't their seating. Moreover, I was always visible from the store to make sure that I didn't leave or share my beverage with someone else. I work in food industry too, and we give a free cup of water to anyone in need (including homeless people), and here I wasn't allowed a refill as a...

This Starbucks is usually a very chill place to study, but sometimes they crank the air con too high and it is hard to concentrate. Bring your sweater if you want to stay here long!

The bathroom is usually pretty clean, but sometimes there's the jerk that leaves with too much crap in the toilet.

There's the occasional homeless person coming into the establishment and causing trouble. I've been in two situations where a homeless person was disrupting guests and spitting at the corner of the store, which was pretty scary.

Most of the crowd here is older people meeting up for coffee and some college students here from Santa Monica college and UCLA studying. There's the occasional high school students that come here to be tutored.

It's an all...

The female employees at this Starbucks and l know this is not a reflection of the company l worked for the company as a shift supervisor .But my experience on Saturday April 1st 2023 @2 pm made me wonder if being black is reason for a barista to talk to you any way they wish. My decision to never be a customer will not hurt their bottom line but l will never set foot in another Starbucks. Because of one employee who thinks she is gods gift to humanity. Please teach these entitled kids rules of conduct when it comes to gender ethnicity and how to do their jobs. I feel assaulted l got emotionally and verbally berated by someone half my age. Starbucks you can do better. It used to the third place that meant...