Subway — Restaurant in Los Angeles

Hello, I feel that I have experienced discrimination. A clerk named Isabel at 107 Van Nuys Blvd. did not speak to me when she came out the back of the store. She just took my order. Some Hispanic customers walked in and she got all perked up and gave them a warm welcome. I made a comment that I didn’t get greeted that way and she started getting loud with me. We went back and forth after that. I come to this subway (store 1257-0) every two weeks right before I get my nails done next door and the same woman is rude. She said that I’m rude to her and complain. I have never complained. She gets upset when I ask for additional items…not sure why that makes her mad. Also, she kept picking food from another container out out the spinach that she was adding to mr sandwich.

Isabel should be fired, she has zero customer service skills for all customers apparently except for the Hispanic customers. I like subway and would like to continue visiting the store. At the very least Isabel needs additional training. I will keep complaining until something is done about this woman. Every time I walk in this location I get anxiety when I realize she has to help me.

Please please please do something about this lady…

The condiments also look very old especially the lettuce. I would hate to get sick and have to send a complaint about cross contamination of food.

Subway please do better with the staff that is hired…customers come first and if Isabel is working there only the Hispanic customers come first.

I will be adding this complaint and store to Yelp and Google Review.

Thank you!

I have complained via the Subway site per the instructions of the automated phone message. I have filed 2 complaints and I have not heard back from one customer service representative.

It is too bad that Subway has no respect for a customer that has had a horrible customer service experience. The food was old and shriveled up as well and you’re serving that to humans.

People work hard everyday and when we go to a place of business or a restaurant, people expect what is advertised and we deserve the best service since we’re spending our hard earned money.

I am disappointed that I have not received so much as an response to my complaint(s) from a month ago.

Since it seems like Subway represents discrimination, I’ll never eat your nasty, old, Leftover, reused, cross contaminated, reused, germ filled (during COVID), aired out, sitting out, shriveled, uncared for, talked over by employees food again.

I will be contacting the health department regarding the restaurant’s food conditions and the better business bureau for the customer service at store 1257 in Sherman Oaks, on Van Nuys Blvd.

Isabel is a racist, rude employee that should be...

Cluster F#@k. First, neither of the ladies working was very confident of their English so, there was a problem before anything happened. But one woman would only nod and say "Yes?" pointing quickly towards the start of the ingredients. I ordered a 6 inch tuna but immediately she is making a salami something sub and pointing to the toppings and saying "Yes?" I told her I had a coupon, and she says they don't take the coupons!!!! This is a major, branded company, there's no consistency across the stores? She points at the coupon to do the explaining for her, but I can't read that fine print. The other lady says "we don't take them, the manager says we don't have to." Nice attitude behind the rule: We don't have to. The radio was playing some hip-hop station way too loud. The guy in line ahead of us was having difficulties as we came in, and I assumed he was some weirdo. Nope, he was just good and frustrated by the time came to pay. So was I. Why do some stores get to ignore the coupons knowing full well that once a person is there in the store they are likely unwilling to go drive elsewhere. So, they get the benefit of the brand advertising, they know many of those disappointed over the coupons will buy something anyway. I had no choice, subs were requested but I wound up paying about $27 dollars, the coupon was 3 footlongs for $17.99. And, they were just hosed with oil and vinegar which was not appreciated 15 minutes later when unwrapped. I used to work there years ago. The place is like a vending...

Never been to a Subway where they are so unpleasant impolite and so careless , and it’s usually a fast process to even notice except this time. I’m in shock that a subway can have this careless,rude service. The lady tried to close up my child’s sandwich without any veggies , didn’t even bother to ask me, I had to tell her I want lettuce on that, like really lady!I ordered a kids meal which includes a toy I wasn’t given one , so when I asked she said the bag was the toy, I pointed to the menu which clearly says comes with toy, I mean it is a “kids” meal....so another worker stepped in and said we had to choose the bag or toy ....I replied well I was never asked which we’d prefer....it’s not so much the toy here it’s the careless service form these Employees. It’s not that hard of a job to make a kids meal a happy one or to make eye contact with the customers or to ask what we would like in our sandwich. Never going back to this Subway especially if I see the same employees from today (Sunday 9/30/18) around 2pm. Two...