Taco Bell — Restaurant in Los Angeles

Their front counter staff that works the night shift on Saturdays is unorganized and unprofessional. They make a simple delivery pickup complicated, and don’t provide a smooth pickup. It creates confusion and aggression amongst customers and delivery drivers, and contributes to a lack of safety at this store. For as many associates as they have working there (at least 5-6 staff members and 2-3 just at the front counter) operations should be running much more smoothly. Somehow, even though they can’t get their orders organized and dispersed smoothly, they still have time to laugh and make fun of delivery professionals who actually have to deal with parking up to 20 times in one shift, and often are handling multiple orders. Furthermore, when there is 1 delivery person handling multiple orders, having to deal with parking, and also maneuvering the apps - they don’t seem to realize this is much different than there being at least 2 associates just working the counter. Yet, while they judge one person and make things more complex than is necessary, they don’t even have the responsibility of managing multiple orders alone. So it is ironic they can’t manage the orders with a team, yet have time to make fun of hard working people - when they aren’t even doing their jobs well and have more hands available!! Their unprofessionalism is also carried into the quality of the delivery because they contribute to things not running efficiently, causing delays, unnecessary confusion, and stress over TACOS. Just like the review before mine says, instead of helping some of their employees are completely comfortable laughing in your face when you are actually in need of their assistance and working in the middle of a Saturday night doing deliveries to pay your bills. Even though I provided both names for the orders when I first walked in. They only originally gave me one order. And then they started asking me how many orders do I have? But I had already told them: I have two orders very first when I walked in. Somehow they will make fun of you when there is even nothing to make fun and trying to make you confused when they are the ones in the wrong. I would never eat here, actually had some TBell earlier- but people like them ruin Taco Bell and create bad memories.

When I was 16 I ran a counter ALONE while running the drive through at Schlotsky’s Deli. And that was before they had smart phones, you had to count change back to customers, people often paid in cash, and every order had to be taken manually. There was no “ self serve kiosk,” or deliveries that just need fulfillment. You had to work much harder, and it is extremely annoying to have some disrespectful young employees having a laugh, when they are the one’s contributing to the chaos and not able to simply read a name and hand a order to someone in a timely manner. The associates are ignorant and treat you as if you haven’t already had several years of food service experience to contribute to your service as a delivery driver. I actually own a small business in the area and had to close it for a month during the Palisades Fire, and am just doing deliveries supplementally to cover operations costs while rebuilding from both the firs and the pandemic forcing spas and salons to close for 2 years during 2020-2021. The funny thing is their staff laughs at people, when they should go take a look in the mirror and have a good laugh at how terrible they are at doing their jobs, even with multiple associates to run the drive thru window and counter and they still create total chaos with only 1 person at the counter who is just picking up some delivery orders. The other person was ordering from the kiosk. ...

I've dealt, in my time, with careless employees, lazy ones, people so incompetent they shouldn't be given license to operate a fidget spinner, but never have i dealt with all of those things together with a level of peurile vindictiveness I would not even ascribe to the narcissistic sociopath I've been dealing with for the last two decades. To say that I had a bad experience would be to hold a candle to the caldera of an active volcano. It, technically does describe it, but fails utterly to communicate how bad it was. To elaborate, I spent about 4 minutes across 2 cash registers to get 14 one dollar bills and two pennies after ordering a $5 nacho box and handing the cashier $20.50. With tax, the whole order amounted to a grand total of $5.48. And if any of you have a calculator handy, you should be able to catch the discrepancy. Of course, after watching the cashier framming around, trying to ensure that the proper change was given, I requested a manager. This is where things went downhill fast. Instead of enquiring why, the cashier simply presumed it was because she rang me up wrong--which, despite being accurate, was not my chief concern-- following a brief exchange, to my chagrin, the manager told me there was absolutely no way to get a 10 and a 5 dollar bill, or any other combination of 5s, 10s, nor 1s to assist in the process of ensuring I wouldn't get short changed. By this point everyone is frustrated, I've been short changed, and they are not going to correct the error, and when I get my food, the fries are cold and stale, my taco is broken, and the burrito I explicitly requested to be withheld had been bunged in anyway. I suppose the only upside is that they gave me the large drink instead...

I have been going to this place since 2000. BUT ever since they remodeled this place a few years ago, everything has been going down the hill. This Taco bell used to be the best one in a 10 mile radios.

Not only the staff are very unprofessional and rude now, the food is not only bad, half of the time they get your order completely wrong.

I decided to stop going there after one of the staff was on some kind of drugs and was very close to starting a fight with me because i asked for some more mild sauce.

Tonight i decided to give the place another try after months, and this time it was even worse. The person taking the order over the intercom acted like i was ringing his doorbell at 4 in the morning.

I just had the food and once again im disappointed. I am very sad to see this place become so shitty, it's like loosing a good old friend who is now a crack and heroin addict.

I even recorded my interaction at one point which i may upload to youtube. It's so discussing that assuming they spit in your food is a very very very...