Starbucks — Restaurant in Los Gatos

Just now, 4:10 pm，the outside temperature was more than 36 degrees Celsius, which was very very hot. My daughter went to the nearest Starbucks to get a cup of ice cubes after she came out of the church. We waited in the car out of the door of Starbucks, and she went in by herself. It was too hot, no customers came in or came out, I waited and waited in the car, ten minutes passed and my daughter still didn't come out. My clothes were soaked in sweat all over my body, and I almost fainted . I got out of the car to find my daughter and she told me the employee said there were many online orders that he didn't have time to give her ice. Really incredible, all the space in front of the counter was empty，no any customers except my daughter. She just kept waiting, and I just kept waiting in the car outside at 36 or 37 degrees. I realize that ice cubes don't charge customers’money, so they don’t like to do this action. My daughter has 4 dollars in her pocket and plans to give it as tips, but the employee doesn't know that my daughter will give tips and keeps ignoring her. When I went to find my daughter for the second time, I had been outside for 15 minutes. I asked my daughter I will sick because wait at car too hot ,should go home quickly. My daughter said that she had bought a $4 drink and she could get it right away, The employee deliberately made my daughter——the only customer—to wait 15 minutes . I felt that he was bullying and discrimination a child who wanted free ice, but in fact the child had already prepared tips.

I hated this Starbucks culture so much when I walked out the door, to let some young people come here, Let many children witness them look it is a popular lifestyle, and imitate, but in fact it is a fake business goal. All beverages can cause cardiovascular disease and are not healthy at all. This kind of culture penetration is really bad. Please,please...

A clueless woman with an aggressive pet yorkie was in there when i went in. First time at this location with my service dog. Immediately knew it was a pet dog not a service animal because it was being held and not on the ground, it was barking and growling at my service dog, and it knocked the frappuccino out of her hand trying to drink from it. When i confronted the employees saying, "hey you know only service dogs are only allowed in here, right?" The employee answered, "yes but i can't do anything because im not the manager." What?! It doesn't matter what employment position you are in! You're required to adhere the company policies and federal laws put in place! I told her it doesnt matter and you need to remove her because it is a safety hazard and a federal offense to allow her in. As i go to wait for my order, i attempt to educate the woman on the laws. She smirks and smartly says, "well how do you know he's not a service dog?" This is said AS THE DOG IS GROWLING AND SNARLING AT MY SERVICE DOG WHO IS MEDICAL EQUIPMENT. I just give her a dead eye look as the woman says "he gives me joy and comfort."i said "thats not a thing. It is a huge fine plus jail time to have him in here. Please take him out. Your daughter can get your drinks. She just smirked at me like i was in the wrong. I then confronted an employee telling them the dog was being aggressive towards my service dog and the owner needs to be asked to leave immediately because it is a crime. That is when the person MAKING THE DRINKS KICKS HER OUT FED UP WITH THE WOMAN AS WELL. She apologized on behalf of her coworkers and the woman. She was the only one responsible! Ridiculous this happened since the ADA is over 30 years old and Starbucks claims to be a service dog advocate! Never going to this...

Of the 40+ Starbucks locations in the Bay Area that I've tried, this store definitely stands out as the best, and it's easily my favorite to frequent.

• Incredible Staff - The employees are always genuinely friendly, charismatic, attentive, and professional. On the very rare occasion an order is filled incorrectly, they take responsibility, apologize sincerely, and make things right. A big shout-out to Kevin, Sergey, Jo-Jo, & Little Bear's mom. Together, they're a well-oiled machine and make tackling the morning rush seem so easy.

• Great Facilities - Especially after recent renovations, this location boasts an ample amount of various seating options (indoors and out-) for large groups lounging and chatting the time away, individuals quietly working on their laptops, and everyone in between (pets and kids, too). The bathroom is always clean, well-stocked, and maintained often.

Again, a 5-star place with a 5-star crew. I always look forward to starting...