Jersey Mike's Subs — Restaurant in Los Lunas

Just when you think nothing is going to go wrong with your order here, they find a way to surprise and shock you. Let me paint you a picture. You usually have something go wrong when you order here. An employee rubs their dirty bracelet through your lettuce. After putting on gloves, an employee reaches down to their wasteband and pulls up their pants and boxers, then begins to prep your sandwich. You know these things happen every time you visit, but you decide to give it another chance. They've been good before. Maybe they can be good again?

You arrive just after they have opened. The dining area is clean. The sweet aroma of bacon wafts through the air. Everything is fresh and piled high. You place your order, new gloves come on, and they begin making your sandwich. They get through the meat and cheese. They get through your lettuce and tomato. They pull the onions off without a hitch. They add the seasonings and then top it off with "the juice."

Oh, it looks great. A sandwich has no business looking this good. You might have been a three on the hungry scale, but that sandwich skyrocketed you to a nine. Perfection. You finish paying as the sandwich is rolled snuggly in a paper wrap. The employee opens one end of a paper bag, and drops the sandwich in. Except the sandwich doesn't stop when it reaches the bottom. It bursts straight through, and falls to the floor.

The employee is shocked. You are shocked. Everyone stands there, dumbfounded by this turn of events. The employee reaches down and lifts the once wrapped but now clearly opened sandwich from the floor. He sets this dirty wrapper on the knife they just used to cut your bread, contaminating the knife and the once clean counter at the same time. You reassure him that it's fine. It happens. But then the most shocking thing of all happens.

He pulls out another wrapper, and lifts your floor sandwich from the floor wrapper, and places it in a new wrapper. This sandwich which was just on the floor. He wraps it up, puts it gently into a new brown bag, and hands it to you as if you didn't just witness this food hitting the floor. I doubt I...

At 6 pm on 2/8, it took 28 minutes to pick up a call-ahead order. Only one car ahead of me in the drive-thru when I arrived. A friend had called in the order 20 minutes earlier, for a #43 and a custom veggie (a female took the order over the phone). At the menu board, I told them I had a call-ahead order and a female told me to pull forward to the window where they would have my total. At the window, a young man asked me what I ordered and charged my card. I told him again that I was picking up a call ahead order for a custom veggie and a #43. He said he couldn't find the order but would look again. After about 10 minutes, another young man returned to the window and handed me a bag. I asked him if he found the order, he said "no". So I asked him what he put on the veggie, he said he made it "Mike's Way". I asked him if that included any sauces, oils or tomatoes; and he said "yes". I said, "Well then, you've made it wrong, because it was supposed to be dry with no tomatoes, toasted with double veggies, cheese and jalapenos. So he wrote that down, took the veggie sandwich out of the bag, and asked me to drive around and come inside. By this time there was at least a half-dozen cars in the drive thru. Once inside, I found at least a dozen people waiting in line and only three disorganized and frustrated employees behind the counter (two young men and a young lady). The other young man was grilling the green peppers and cheese under the bottom bun on the grill while assembling the lettuce and tomatoes on the top bun at the counter. I had to remind him again to double the veggie, remove the tomatoes and not add oil (the final sandwich ended up untoasted and without jalapenos). BTW, the #43 was good, but of course cold by the time I got to eat it. I've had great experiences at other Jersey Mike's. This new store in Los Lunas simply needs different leadership and...

Sandwiches were good, service was terrible. My wife ordered an Italian regular size. They tried to pass off a ham and cheese as an Italian sub. The top bread was soggy and in pieces. I ordered a chicken bacon ranch. They never asked my toppings and threw it in a bag and twisted closed. They didn't lay it out to add toppings. I didn't even see the sand with until we got home. Before we left I mentioned the topping thing and the Mgr said that it only came with lettuce and tomato. Every other sandwich shop ask you want on your sub. Well as you can imagine we would have dined in,but after all this we didn't want to stay. It was slow service, unknowledge able employees, utter chaos and horseplay by kids and I do mean kids. Manager failed to resolve situation and looked and like he was 12. It was our first visit there and also our last to any jersey Mike's. Kids were disrespectful and it took well over 30 min to get subs. We can go anywhere else without that kind of hassle. Life is too short, don't eat here. They didn't even try to correct order or apologize, it was not important enough and they didn't care. Never going back, Los Lunas store. A chicken bacon ranch is supposed to have bacon on it. No bacon, maybe ranch dressing with bacon flavor, saw NO BACON. I WOULD NOT RECOMMEND THIS PLACE TO AN ENEMY. Your people need to get it together...