Starbucks — Restaurant in Los Lunas

I went into Starbucks with my grandson we walked up to the counter and we were basically ignored for a bit. I told the woman what I wanted which was a medium mocha and a slice of pumpkin bread. She asked me again what I wanted again I told her a medium mocha. Then she asked me the third time what I wanted because a medium mocha it hadn't changed she rang it up handed me the receipt and walked off. She disappeared through a pair of stainless steel doors when she came back out she was on the phone walking around the Starbucks store looking at the cups looking at the prices yakking away I'm still standing there waiting for my receipt and my pastries. She sees I'm at the counter totally ignores me walks back to the double doors to the back after a while she came back and I finally she was off the phone at this point and she looked at me and said I had to take that call. I then told her can I please have my pastries and my receipt at which time she told me oh it takes a minute to get the pictures didn't I forgot she didn't say I'm sorry let me take care of it nothing nothing we got our drinks way before we got our pastries she never...

All I want to know is WHO THE HECK IS RUNNING THIS LOCATION NOW- who ever took over in the last month 11/23 or so, has managed to run off good help/baristas, there’s nothing like a rude greeting from new employees including a barista with a extremely bad attitude brewing from Monday morning through Thursday mornings. when you drive up to place orders in the drive thru, you just never know what you’re going to get from a simple house brew coffee to a cold brew… Seriously Corporate should really start taking a good look at “REVIEWS” and addressing these issues because appointed store managers dang sure ain’t, … NOBODY wants to take pride anymore for servicing their customers it’s a dang shame but they sure are quick to see how much of a tip was given looks like this store needs more...

Given this location multiple chances since it’s grand opening. They haven’t improved. Drive thru doesn’t listen at all or the baristas making drinks don’t read. Asked for an iced chai. Got hot. Had to have it re made. Asked for an iced blonde vanilla latte 3 times now every time they don’t hear vanilla. They don’t read back orders so that makes it a lot harder to get things right. The screen always looks right so idk what the issue is.

Also worth mentioning everytime they get it wrong they have me keep the wrong drink. Tbh I don’t want free stuff I want my order made right initially. I threw this detail in because maybe someone will care if they realize they’re wasting product and...