Baskin-Robbins — Restaurant in Louisiana

Constantly "out" of ice cream or have to pull a new tub out of the freezer. Then employees claim it takes 15 minutes to defrost to scoop a single scoop of ice cream. Was told 3 different flavors were "out" for one order. One of the flavors was chocolate. Was told chocolate was "out" bc it was "busy". When I went in there was no one in the store waiting and only one family who was already finished eating in the place. Four employees, one working drive thru and to go orders and one making waffle cones (when they already had half a container of cones to use), but no one could take out ice cream and restock the cooler? My order was a mobile order also, so they had the 10 minutes before I got to the store to know they needed specific flavors and to defrost them if they needed. Customer service is horrible, workers have attitudes when asked to explain the issues with keeping flavors available or to substitute the flavors instead of waiting for them to defrost. Shift lead (evening/nights - short, Hispanic female) just stands around by the sinks in the back or with her back to customers and does not assist the workers when it is busy or they are moving slowly, and refused to provide her name when asked. Waited over 30 minutes for 2 items (3 scoops each of ice cream plus toppings). Would not recommend. Would not return as a customer. Most of the 5 star ratings for this shop are over 5 years old (from old location/owners). Most of the recent reviews are 1 star due to...

I was so excited to try this new location , the atmosphere was nice and clean , however, I noticed some of the ice cream appeared to have ice on top of it. I should have did a taste test for my flavor bc once I received my cookie and cream ice cream , it was definitely freezer burnt. The ice cream had an icy taste to it. I was so disappointed bc I was looking forward to this ice cream after driving here from Baton Rouge , directly from work. I could have gone to another location but I was just excited to try this location , especially bc it has a drive-thru. Which was closed when I visited. Not sure if it’s just not open yet or I came on the wrong day. Overall the staff was great. I did find my scoops to appear smaller than usual ,however the gentleman was nice and greeted me...

Love love Baskin Robbins!!! We always purchase our birthday cakes for my girl's birthdays from them. Their cakes are so cute, they have a good variety to choose from, the fudge crunch filling is the BOMB AND their prices are SUPER Affordable. The staff goes above and beyond to make the cakes the color you want and ensure you get exactly what you ordered. They are always super friendly and every single cake I have ordered has been 100% what we wanted, great tasting, and literally perfect. I 100% recommend them for all your ice cream and ice cream cake needs. Im telling you, the fudge crunch cakes are DELICIOUS!!! Will continue to use them for all my birthday cake orders!! So glad I found their cakes online. THANK YOU BASKIN ROBBINS...