Baskin-Robbins — Restaurant in Louisiana

We arrive at the Prairieville location to purchase 2 quarts of ice cream. My husband says hello several times with no reply. I say hello but again no reply. I ask that he pull on the door to see if someone is in the venue. He says yes so we pull up to the window where 3 young ladies are talking. We tell them that we've been saying hello for about 3 mins. 1 of the young ladies ask us to pull back around behind 3 other vehicles behind us to attempt to place our order at the speaker again. We tell her we're not doing that! She then takes the order at the window. After receiving the order another young lady comes to the window with an attitude to tell us next time they will not take our order at the window. The whole interaction on the workers part in my opinion was stupid and uncalled for. We are paying customers. I think they need to understand that if customers don't pull up to buy they don't have jobs. Take accountability that they were in there playing around not paying attention to their head phones. Why inconvenience or have an attitude with a paying customer for your error. Just as a note this occur 6/6/25 at about 8 pm. Baskin Robins Prairieville teach your workers about customer service or you won't have many good paying customers. I called and asked for a manager but yeah they didn't know who the manager was conveniently. I'll find out soon because no one should be treat that way...

I was so excited to try this new location , the atmosphere was nice and clean , however, I noticed some of the ice cream appeared to have ice on top of it. I should have did a taste test for my flavor bc once I received my cookie and cream ice cream , it was definitely freezer burnt. The ice cream had an icy taste to it. I was so disappointed bc I was looking forward to this ice cream after driving here from Baton Rouge , directly from work. I could have gone to another location but I was just excited to try this location , especially bc it has a drive-thru. Which was closed when I visited. Not sure if it’s just not open yet or I came on the wrong day. Overall the staff was great. I did find my scoops to appear smaller than usual ,however the gentleman was nice and greeted me...

My daughter and I have been coming here pretty often since they switched to this location. We are repeat customers for 1 reason only.. everyone who woks here so kind and happy! They are so patient with my daughter when she wants to try every flavor of ice cream or when we come in right before closing time or even today when it was storming and we got ice cream through the drive thru window. We all just laughed off the chaos of it all and the employees were so nice even though they couldn’t hear me through the speaker and then they got soaked passing ice cream to us.

Many places nowadays do not care about customer service and their employees seem miserable but not here! Such a breath of fresh air. These young workers need some raises or a BIG...