Chicken Salad Chick — Restaurant in Louisiana

8.13.22 @4pm - I saw this little spot off the freeway today, and I was super ecstatic because I read SALAD!  Silly me, it's not a tossed/ composed salad place with Caesar, garden, or Cobb salads.  It's more of a bound salad place, meaning the chicken salad is like a tuna salad (mayonnaise as a binding agent). I was "hangry" and craving a Cobb salad, so I didn't realize it was advertising chicken salad that's like tuna salad until I was already fully committed to trying this restaurant.  Nevertheless, I did find a few traditionalossed salads on the menu, so I was somewhat pleased.  I ordered the Classic Salad, which comes with one scoop of any variety of their chicken salads (quite a nice variety).  I choice Olivia's Old South thinking the eggs advertised in this would appease my Cobb salad craving.  No, I did not taste eggs at all.  I choice poppy seed salad dressing.  The meal was tasty, but I'm just not a big fan of chicken salad, which is odd because I love tuna salad.  The tossed salad consisted of lettuce, cucumbers, and tomatoes, but nothing else.  The portion size was just ok.  There was also a pickle spear and a mini buttercream frosted cookie.  The mini cookie was extremely good.  Overall, I would eat here again, but it would not be my top choice.  The customer service was very good, and the wait time was reasonable. $9.64...

Would not recommend ordering ahead if you want your food on time.

I ordered and got a confirmation for one of their family packs at 11:40am two Saturdays ago to be ready at 5:30pm.

I arrived at 5:38 pm. It was not ready. I told them what I was picking up and it wasn’t ready yet.

I’ve worked in the service industry for 17 years and anytime I was running behind I always let the customer know. I would have liked an acknowledgment of it not being ready. Just would have liked someone to say “I’m sorry, we got super busy today and we’re still working on it.” Or something similar.

I understand stuff happens and it’s December and people get busy but even a call when it was approaching pick-up time to say they were still working on it.

I wasn’t out the door with my food...

First, it is always freezing in here! To the point where it is just uncomfortable to eat. Service was very quick. However, I just experienced the most ridiculous explanation and exploitation of money! I ordered a sandwich on a croissant and asked for it to be toasted. Y'all...the explanation I got back was absurd! I was told they are only allowed to toast the croissant if I ordered the melt. I do not eat cheese, so I did not order the melt. So they have the capability to toast the croissant but refused unless I paid an extra $2. Absolute way to lose my business because that is the most ridiculous BS I have ever heard! Y'all can keep your $2 toasted croissants! PS - they toast white and wheat bread for no...