Five Guys — Restaurant in Louisiana

Zero stars really.Went here with my 70 year old mother. Noticed the tip jar out on counter. Tips....to insure proper service. Ordered food with drink. Proceeded to go make my own drink. While they prepared the food as in their job description I would assume. Guess they expect a tip for doing what is expected as a part of their job that they signed up for. Am I tipping them to motivate them to make the order correct and have tea brewed and condiments stocked?At the drink area both tea containers were empty. Three people that were ahead of us I noticed went for tea and just didn't ask for more to be made and got soda. I don't drink soda and wanted tea. .So I let them know the tea was empty. Four orders came out as we waited for ours, still no one came to make the tea. I've worked in kitchens 19 years, I took it upon my self to brew the tea and looked in storage below for tea pack to start the tea. I was rudely asked what was I doing. Wouldn't it seem obvious that I was trying to make some tea being that it seemed they couldn't handle their job on their own. So I stated the obvious, " I'm trying to make some tea'. I was agin responded to rudely that someone was working on it.that they have been busy. As though that was an excuse to not make more for any other customers .if your busy then they should have enough sense, let me check the tea and condiments station and make sure its stocked for guest. Why is it the customers responsible to notify you when the tea is out ,both sweet and un sweet were out. The tea is not prepared in the back and brought out. It's brewed at the machine exactly where it was. Now, after 8 min someone decided to come from the back with pitcher of sugar and brew basket to push the button to brew tea. Made the sweet tea. By now I'm sitting down eating the Luke warm fries and burger with my mother who got a soda...and I'm left with nothing to drink with my meal. The girl didn't even check the un sweet tea bin after making the sweet. After me calling them out on slacking she was now filling the straws and ketchup packs and napkins, but never even checked the un sweet tea. Which is also brewed in the same exact spot. She just had to switch out the containers and repeat the process minus getting a pitcher of sugar from the back. At one point all the staff but one person was in the front so customers were just standing, waiting to place an order. No one was whiping down tables after guest left. We dump our own trash when finished, so I'm perplexed of why they feel they even deserve a tip. It's pre cut fries in a bag dumped in to a fryer. Pre made burger patties...pre sliced cheese. Where I've worked we cut fries from potatoes. We mix and hand make burgers. We hand slice cheese, Lettuce, make our own pickles ,slice our own tomatoes, onions,etc. And know who gets the tips? The servers. The ones who walk food out to the table. The ones who bring the drink and fill them, the ones who clear table of trash and clean up dining room. When they are busy they work harder not slack and say they have been busy. So exactly what service is it that 5 guys provides that they feel the need to beg for tips with a tip jar? I tip 70 and 80 percent of bill when I go out to eat . And at places like 5 guys ,I wait till I receive my food. And if correct and hot ,I throw in a 20. I did not tip this rude crew anything . After I said the tea was out, an , " I apologize mam,we will get right on it." Not to be rudely told an excuse of being busy and then wait till it is convenient for them to make the tea. We were there for about 30 min plus, the unsweetened tea was never even checked, therfore never even made. There was less then 6 customers in the dining room and 3 came through order line the entire time I was there. They call that busy? Today is February 17th 2024. The last day I'll ever spend my money at 5 guys.and will never suggest it to anyone. they each work one small station and can't handle it . This is why easy humans are replaced with robots. clearly anyone can work here and customers are...

Never thought I would have rescinded a negative review of 5 guys but here we are.

5 years ago I rated it an overpriced rallys. Yet with "recession" and supposed "inflation" everyone's burgers are up in cost. So while 17-18$ was unacceptable 5 years ago when I could get 3 baconators or other premium burger equivalents for same price. Now it's only 2-3$ more and the value is much better.

Food always is hot bc its cooked to order. Burger is juicy and full of flavor.... Melts in your mouth. Considering unlike other places 5Gs let's u dress your burger however u want which is a plus and doesn't get u a frown like it does everywhere else.

The shakes I don't remember from before but they have malts and u can configure whatever maddening flavors u want from the menu and no extra cost. So reeses and oreo malt milkshake FTW. Unlike sonics whose milkshakes are generally to thick to get through the straw these are near perfect!

Fries are a win here. I don't think it's the best fries in the world no buy u definitely get what every fry head expects. A healthy amount in the cup and still plenty more in the bag.

Peanuts and trays are available for al customers to gorge on while u wait or just in addition at no extra cost.

So if you're going to drop 10-12$ on a burger at McDonald's or wendys to get a messed up order or below par service you might as well reverse into 5 guys and get something...

Hamburgers to these great and very juicy and me it's very special and I love. The french fries you have salted and you got caved no freshly cut every morning and every afternoon and everything even if I'm right to Idaho potatoes I'm into the best potatoes around but they're so huge and they got a great taste. Also they have all sorts of other sandwiches like to grow tree sandwich that could be made all sorts of ways and they have other specialty sandwiches made by Five Guys Burgers. And they got one hell of a shake straight face fresh everything they put in their shakes and basically fruits of fresh every morning yeah cut and sliced every morning they're fantastic I think my favorite Shake is banana in Strawberry mix cuz I know it's fresh. Strawberry is very good by itself but those are the only two I've tried there is a bacon shake that she is fantastic haven't come up with the nerve to try it yet but sooner or later I will. The reason I know all this is because I work there. Five Guys Burgers it's a fantastic place to work out. The people I work with a nice and courteous the people that come in are nice and courteous I create them every day I tried to I even walk up to the tables and greet them and say hello I enjoy the company when I go in there I enjoy the work I do. Five Guys Burgers Is BURGERS I HAVE TASTED in...