Denny's — Restaurant in Louisville

Last night we decided to treat ourselves to a nice dinner sitting down to relax after winning big at Derby city, but we had a big surprise and was let down very quickly. Our meal came out a bit too crisp, the oil used seemed as if it hadn’t been changed several months. My boyfriend’s chicken tenders were so dry he couldn’t even eat the rest of them. And you can see the toast on the plate is burnt and black. In the picture with all the bags on the table is for DoorDash. The people from door Dash I’ve been waiting at the front door where the register is but there was no one there to tell them where the food was. After waiting entirely way too long, a security guard that had been sitting right there watching the DoorDash people stand, waiting finally said , “hey you can look over on the table your order might be there.” As you can see on the receipt it had to be adjusted. After looking at the receipt it showed my boyfriend’s entrée was one up for each individual items instead of an actual meal price. My sirloin dinner was $12.79. Has chicken tender dinner totaled up to $17.61. When we placed our order my boyfriend asked for a piece of Punkin pie. Later during a meal he had to ask for it a second time. By the time we were done eating that pie never showed up. I had to get up and go find our server to ask for a refill of Dr Pepper call my boyfriend, but when she came to our table she said oh yeah you asked for a sweet tea. Sitting right there plain front view was my full cup of sweet tea. So When we had to say no that was a Dr Pepper I had to ask myself was everyone here high. To top things off right before we left a couple of girls darted as fast as possible screaming a mouse. Needless to say that will be our last...

If I could give a negative rating I would like -100. We were in town to visit family and I love Denny's restaurants. While on the road I mapped our route to Denny's very excited. Arrived and was so very disappointed at this location. At first glance inside they were understaffed and upset because people were showing up. The rude lady that came up to check people out was mumbling about them being so busy and not getting a break. We wanted to use the bathroom before eating. The whole place smelled of urine and brown hospital pine sol. The floor in the bathrooms was wet and no signs. The lady at the desk yelled into the bathroom "y'all need to be careful cause the floor is wet it was just mopped". 😳 After we got in there. We came out and waited to be seated only to be taken to a dirty table. Waitress got a spray bottle and wash cloth and started spraying. It appeared to only be water.. she wet the table and seats and quickly moved the cloth over it leaving the table and seats wet. My friend asked if she could have a paper towel to dry the seat so we didn't have to have wet bottoms. She came back with a few napkins. Because Denny's is one of my all time faves we left the location because I didn't won't to ruin my love for the restaurant chain because this location was so disgusting. That seems to be the only location in Louisville. So disappointing. I will never try to go there again. The smell was so very awful. The floors were wet all thru the restaurant and servers were rude and unhappy. This was the week of Valhalla.. I'm sure they lost lots of money due to the customer service and the awful urine smell in the diner. Will never try again...

Came to eat dinner, First I came and had to wait in a long line and no one able to get any kind of help, then I finally get help after 30 mins past time my order was due to be ready, I ordered country fired chicken, mash potatoes and country gravy, corn and 2 shakes, the rude huge lady tells me I can't make shakes , refused to refund told me I have come back on 1st shift to get my money back, ok fine at first, then I open my order to have gotten sausage links, garlic toast, broccoli and country fried stake not my order! I drive back a second yes drive back to the store! To have to wait another hour a entire 60 mins to be told they gave part of other people's orders! Not a I'm sorry or anything, but a you customers are so rude staring at us bagging orders and the cooks are arguing about each other being dirty and cussing. Then I get my food again for it to be horrible! I posted a picture. So so agervating and horrible customer service and horrible manger if she was even really the manger (the very big big African American lady), if you could put a zero star rating I would have placed that instead of a 1 star! No one in uniforms but in tight tight leggings and unbuttoned shirts that show there chest, tight shirts that show every roll. Employees arguing manger degrading customers, employees arguing with customers, bathroom filthy no toilet paper no soap, trash in floor, a employee was out side the front door smoking weed, filthy restaurant! Corporate needs to get this place and health department needs step in unannounced at this point and see how this...