McDonald's — Restaurant in Louisville

On occasion my wife and I go through in the mornings to pick up breakfast. Our total usually ends up around $8.50-$8.60. We both do not drink coffee and order large drinks w/light ice for no additional cost as a large drink is $1.00 and the small coffee which comes with the order is stated as a $1.00 as well. As i had completed my order and was pulling through i noticed a change on the screen as i was leaving that stated there was an up charge for getting a large drink at $.19 so two drinks equals $.38 up charge. As i was pulling through i asked the man at the first window who was cashing out orders why there was an up charge on my order. He stated that he didn't know and agreed with me that drinks were a dollar and he was unsure but he said it was a new thing that they had been doing for about two weeks and if I had questions to ask the manager at the next window. I pull up to the next window receive my order from the woman who was handing them out and asked to speak to the manager about the up charge. I explained what had happened and his response was that because we did not select the small coffee that comes with the meal there was an up charge cause of that. As i stated earlier the cost for each drink is the exact same. So there is no need for an up charge except to make me pay more for something that does not cost more. I asked how long this has been going on because the other person stated about two weeks. The manager stated that it has been a consistent thing that they have always had this. If this was so then why haven't i been charged more on previous visits? In return he states that they should have been doing that. This leads me to wonder about the consistency of your practices. Also looking on the receipt it would be understandable if this was a computer thing as changing the drinks may cause the up charge but the up charges were not added to each meal but as a separate line item. So this is intentionally gouging the price up which is an unethical practice. I understand that $.38 is not very much what really has me upset is the inconsistency in your pricing as this implies that you can drive the price up when you feel like it at random and the principle...

Sorry but unacceptable service...I used the app as I always do now. I sat in their drive thru for over 15 minutes. There are 2 lane. I observed them take the car's in front mines order and they pulled. At least 5 minutes lapsed before because the other Lane was moving normal. I get to the speaker and the whole time, my order was never taken so I went ahead and pulled up after 10 minutes. I gave them the order code at the window. They gave me the receipt and I pull up to get food. I knew I should have checked it. I think I received another person's order. Funny thing is, they repeated the order details to me as they handed me the food. I gotta trust it was an honest mistake but not being organized is unacceptable service. I will return and they had better get it right. It's known that these restaurants aren't very accountable when they makes mistakes and will quickly point the finger at the customer. Well since that's the way, I will return and I will give them another chance until then this is the review I am leaving....

This is my place of business every comment I've read, people are entitled to their comments and opinions, but what people fail to realize is they don't know what we all go through. Yes the shake machines can be down at times and no one is lazy sometimes it just needs a real good cleaning other times it a piece that needs fixed by a professional. Yes at times we are understaffed but we all work together as a team. I apologize if it seems like we are slow, it's due to being understaffed. We try and be the best, I understand everyone's complaints, if I could fix every problem I would. Just because someone messes up an order, try and remember there are orders coming through from the drive thru and front counter at the same time. They try and make it right. Also, remember they have new employees they are trying to train properly. I apologize that so many of you all have had bad experiences, if we lost your company and money because of a simple...