Time 4 Thai — Restaurant in Louisville

HORRIBLE SERVICE. When I started eating my chicken entree, the chicken tasted like a gamey wet dog and I could not eat it. I picked it out and put it on a separate plate. After we were done eating, we waited 20 minutes to try to get someone's attention for the check. Finally, some guy we hadn't seen yet came over and just stood in front of us and we said the chicken was bad and we couldn't eat it we would like to have a discount on the dish, and he said that's strange I'll look into it. We waited 5 more minutes and the girl that had brought our food came by to get our plates and we said we are waiting on the check. We kept waiting and finally the owner came by and asked us if we wanted boxes and we said yes and we're still waiting on the check. Finally the girl that had brought our food brings out the check but there is no discount. After a while we get the attention of our original waiter and tell him that the chicken was bad and this was supposed to have a discount and he takes it back and then 5 minutes later the owner comes back out to our table. The owner asked what the issue was, like I hadn't already told two people what the issue was, and she tells me that's not possible because her chicken is fresh. then she tells me that I should have told someone and she could have made me something else. I let her know that we had not had anyone check to see if our food was okay after it was delivered and we weren't able to get any water refills. She seemed aware of the bad wait staff and said she's been trying to train them to be more professional. Then she said I could make something for you, but I reiterated that I just wanted a discount for the $15 chicken meal. They had originally added a dollar for extra veggies on the meal, and when she gave me a discount it was for $3. That's her knowing that we were not able to eat the chicken at all and having known that we had horrible service. I would not suggest going here unless you have a good 6 hours to spend chasing down various and sundry waiters and having the owner question you when you tell them the food didn't taste right. I've already had stomach cramping from the two pieces of chicken that I did eat. Tonight...

This restaurant has horrible customer service. I was with my family and called in an order for "4 shrimp pad thai. Two spicy and two mild". My father drove to pick the food up and returned to our hotel . When I went to look for the mild shrimp pad thai for one kid and the spicy for another, I realized that they had handed my dad two shrimp pad thai and two chicken pad thai. I called the restaurant to let them know of the mistake and to see what could be done since I didn't order chicken and my family can not eat chicken. The guy, Jacob, immediately informed me that he clearly heard 2 shrimp pad thai and 2 chicken pad thai. I was so insulted to hear his prompt response when I said pad thai only once after saying 4 shrimp and I had 4 witnesses of the order. He didn't even apologize and blamed me which showed how little he was concerned about customer service. But the worst part was he was wrong, I was clear in my order, I had witnesses and I was ordering for people who couldn't even eat chicken at the time. I asked for a manager and I was told the manager was in france! I kept insisting he must make this right since I paid for an order that I didn't make and could not even enjoy. After many excuses on why he couldn't refund me such as "once you call in an order you have to pay for that food." I told him he could just deliver the correct order if he wanted. He refused and finally agreed to printing a new bill to refund me. I am only visiting so this makes things very complicated because I now have to try and squeeze in a visit to this restaurant for a refund from someone who really didn't deserve any of my time, effort and money. I hope they will honor what they said but since they are closed Monday, I must seek my refund on Tuesday before I leave the city.

Stay away from this restaurant. Their service is horrible and they will not be willing to fix anything once...

This place should be called " Really Really Long Time 4 Thai".

I never post negative reviews, this is my first time. A host came to seat us with no menus. After a quick minute a nice lady came to take our drink orders, but we had no menus. She quickly got us menus to look over. 20 minutes later, no one has taken our order. We've been looking around and the restaurant was about half full, with some patrons already with food. Finally a man came, and I realized he was our waiter, not the lady that was trying to take our drink orders. We got some beverages, calamari, and two Pad Thais. 30 minutes goes by, no one came to check on us. No one to refill on drinks, or just give us an update on our appetizer. The nice lady ,that I assume was a food runner, notices that we've been waiting a long time. I tell her that our calamari hadn't come yet and it's been a long time. Our waiter never came by. I hear murmurs about a forgotten order, but no one has come to check on us or give us an update. I notice that another table seems to be having a similar issue with the service. But at least they had someone checking in on them. After 45 minutes, a chef? comes out with 1 Pad Thai with no Calamari. I tell him that we were supposed to receive Calamari but at this point, I tell him not to make it. He apologizes. A few minutes later, the second Pad Thai comes. The food was underwhelming especially for the lack of service or care. Our waiter then checks on several other tables, but never at our table since he took our order. At this point, I feel like the service can't get worse. I assumed he knew that the service was bad and was just avoiding us. He gives us our checks and then holds our credit cards hostage for several more minutes. You would think that you'd want to close out customers that are unhappy, quickly.

I tipped an obligatory 20 percent off a small check. I don't...