Wingstop — Restaurant in Louisville

The service at this location is terrible, the workers do not give the necessary attention to the clients and many times they are sitting in the back taking their time while there are clients waiting, I visited this location because it is the closest to my house and I only go once a week, I used to visit the location but due to moving reasons I had to change it. Many times they don't answer the phone and sometimes they leave you on hold for a long time and hang up the call. Maybe I understand that the brand's policy is not to use gloves, but if they are not going to use them, the ideal would be that they hire clean personnel who they can trust in their store when the supervisors are not there. On many occasions I have observed how they do not wash their hands and scratch themselves in private parts and then touch my food or in other cases they touch my food with their hands covered in another type of sauce without knowing if the customer is allergic or simply does not want to have flavors that they did not order in their dish. In the latter case, they also stop putting the paper under the chicken to drain the oil and all the sauces are poured together in the bag. I hope that the supervisors or the owner of this store take this comment into account because it is unacceptable how they have such disorganized and incompetent customer service which does not value the customers who take our time and money to spend in this location. I DO NOT RECOMMEND THIS...

Placed my order online. 10 pc. Traditional wings half hot, half lemon pepper. 10 pc boneless wings, hot honey hot, 5pc cajun corn, season fries. 10 pc Traditional wings no season or flavor, 10 pc boneless dry no flavor. Called to speak a manager. The guy got on the phone I told him what the problem was with my food, he was very rude . He starts talking to another employee in the background and then tells me that it's nothing that he can do. I tell him that I've taste 1 of the wings and they don't have any flavor or anything like they suppose to be, I've just spent $30.49 you can't fix it. He hangs up in my face. Call back to ask the manager"s name they claim his name is James. Wingstop on New Cut rd. Very poor customer service. I will never go back again and make anyone else I know never goes again either. Highly...

So I had went in there to order food and there were gnats everwhere and this one girl had her hand on her hip while she was taking orders and had a snobby voice to people like she absolutely hated her life and her job. My food had some sauce on some wings others didn't. I went over to the drink station and there was a bunch of water coming from the Gold Peak spot and there was water just spilling and over flowing EVERYWHERE. They had trash absolutely EVERYWHERE and the counter of the drink station was flooded with liquid like they never clean it up. Oh also they didn't even have a great trash can for the straws. It was literally just a tiny trash can. And then the girl didn't even have her hair in a hair net so check your food for any hairs. Worse Wing Stop ever especially for my first time at a...