Wendy's — Restaurant in Lubbock

Ok this may be long but today I went to get the regular two meals I get 3-5 times a week at this location. It’s March so they have four nuggets for $1.00 with ANY PURCHASE, I place my first order and get the extra nuggets then as I told her the second meal the cashier says I can’t have the $1.00 nuggets. I said why she said because it’s one ticket. I explained I got it yesterday and she began to argue with me. I said forget the entire order, she then asked for a manager and a woman with no name tag on (none of them have them on) came over and said no I couldn’t do that. I told her the little thin girl with blondish hair did it yesterday. She looked me straight in the face and said we don’t have a thin blonde haired girl that works there. I said here just order the one meal with the nuggets. So after I paid I said I have a second order for my son who’s in the car, I ordered it and asked if he had to come in to get it and the cashier said “yes”. So I go out and have him walk in to get his food.

I told them I will NEVER come to that location ever again, it stinks because I’m near there all week during lunch time.

I called the customer service line and spoke to a man he said they shouldn’t have done that. He said the District manger would be called, he ask for my number to contact me back. Guess what no call.

Sad part I grew up in Cincinnati OH eating at Wendy’s in the 70’s. I would guess I’ve eaten Wendy’s 4,000 to 5,000 times in my 61 years of life as it’s my go to Fast Food restaurant.

Not sure anymore after the embarrassment of it being 11:30 am and a line of people standing behind me. Made me look like a cheapskate low life after I stepped back and thought about it, especially being Jewish I get enough hateful looks anymore. These employees literally see me everyday and know me. Today I didn’t have my Kippah on my head because I had on a hat, but I know they have seen me so many times with it on, makes me wonder if being a Jew caused those problems with this older woman cashier. I’ve only seen her twice because 99% of the time I go through the drive thru. But she seen me with it on last week.

I’m a Messianic Jew and I sat down tonight and prayed for them and asked G-D to forgive me even though I don’t feel I was hateful or loud.

Customer Service is dead and Gone. In the 80”s I held an executive position with a very large restaurant chain for 10 years and have watched service not be companies goal anymore. Very sad very sad, Dave Thomas would have never treated a customer this way.

Weirdest part Customer Service asked if I had the What’s Up App, I have no idea why!

Update two days later here’s their drive...

5/2021: I have tried several times over the span of several years to order from this Wendy's because it's close to my house. They're always out of something or their system is down. I'm not even exaggerating when I say this is the most terrible fast food restaurant I've ever seen. I have wondered how they even stay open after years of terrible mismanagement and extremely poor customer service. Every single time there's something, never a smooth order. Poorly managed. Rude staff. They won't take call in orders when the online system is down. Plus, there was food scattered all over the floor last time I went through the drive thru. I gave them a chance thru door dash tonight hoping for some improvement but when my dasher called to tell me they were out of baked potatoes, I canceled my order. I had to substitute last time but never again because this place is a disappointment every single time. It's not even worth trying anymore.

6/19/2021: I tried again tonight, no baked potatoes. Who doesn't have potatoes? I can go less than a block from this location and get enough potatoes to last at least several weeks .. I really wish this place was better but I have a feeling it's never going to improve. Sadly, no one at this location cares, especially...

I don't know why I expected to get hot, or even warm food in a decent wait time. I waited over twenty minutes for food when the next customer pulls in behind me (slow night, or everyone already knows not to come here?). They got their food in about 5 minutes. When she pulled away, I reversed and asked for me food, the window worker turns to the kitchen and yells, "See! I told you they was there!" She gave me my drinks ( the ice was half melted) and tried to give me a cold bag of food. I asked her to redo the food. She then asked me to pull forward again, I told her I would if she promised not to forget about me again. I waited another ten minutes. ANOTHER CUSTOMER CAME AND GOT FOOD BEFORE WE DID!!! The workers had the audacity to roll their eyes at me when I reversed back to the window. I asked if they know where my food is and a girl finally steps out of the door to hand it to me where I've been parked for over 30 mins. If we hadn't already paid I would have gone somewhere else. Do yourself a favor and DO NOT GO TO...