Chen's — Restaurant in Lufkin

I am an avid customer of Chen’s so I knew to order my food before proceeding through a long line during this terrible winter storm. I was told to pull near the front door to wait for my food and so I waited longer than 30 minutes. I decided to get out and go in to check on my food and the lady at the front yelled at me to go back to my car. I waited longer and got back out of my vehicle to check on my food and I wanted only my money back since I had waited so long but she told me that I would have to go to the back where they were making the food-for a refund. I did that because she was exceptionally rude and she decided to go to the back to check on my food finally and the lady came out with my food. This has really tainted my view of Chen’s and I’m very disappointed with customer service. The lady in the front who would not give me her name has hurt my heart because I will not support this establishment anymore and the people whom I have shared this story...

Food is good, service has been great until tonight. I ordered lemonade & got water, which is fine, told the server I will stick w/ water. Got the check and was charged for lemonade. When went to pay, I asked her to remove the lemonade, she looked at as if I was lying. She had to ask hostess, then server. Server stated I had water. Cashier still did not believe me, and the looks she gave me! She took lemonade off the bill and wasnt the most pleasant. I told her she disrespected me by assuming I lied. She then went into a rant about me disrespecting her. I had picked 2 cookies on way to cashier, I had eaten 1 while being accused of lying. The second I was about to eat heading out the door, and she said "I didn't charge you for the cookie", I stated it was part of the buffet. She stated only if you eat it at the table. REALLY.

Won't be going back again. Chinese hibachi 1/4 mile down the road is good, doubt they'll accuse...

I ordered a #8 (General George Chicken with fried rice), an extra egg roll, and an order of dumplings. This the most disappointed I've been in this establishment the entire time I've supported them. The chicken was either overcooked or dried out too much and I think they thought if they drenched it in sauce they could salvage it. They basically sold me something that should have been thrown out. The fried rice was also very bland and didn't have the common peas and carrots in it. I probably won't be going back, I don't want to take a chance of wasting money and getting food like this again. The egg roll and the dumplings came out decent, but it also seemed like they skimped on the meat in the egg roll. I know there normally isn't a lot inside, but you can usually see it. I didn't see any in mine. This would have been a 1 star review, but I gave them 2 stars because they at least got the...