Inconvenient, rude customer service and change in details. I called them if they could make a printed cake they said they were okay and then when I went in the bakery to place the order they were like their system wasn’t working. I still ordered the cake and paid for everything for next day. But next day they call me and say that they are out of the cake I wanted just before few hours of birthday celebrations. Irresponsible and always...
Read moreThey refuse to let you order or make a payment over the phone. You have to physically go in to place an order. Unfortunately Lufkin being a major hub to many small communities far distances, this policy doesn’t make much sense. Store manager was unwilling to accommodate my hour and a half drive to place the order and pay in advance. Very disappointed in the “customer service.” Do better HEB. There is no legitimate reason to justify...
Read moreHEB Bakery in Lufkin Texas makes the BEST birthday cakes we have...
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