Wendy's — Restaurant in Lufkin

Worst Wendy’s Experience

My husband and I decided to have lunch at Wendy’s today, and it was one of the worst dining experiences we’ve ever had.

We went inside to order to-go because the drive-through was backed up and barely moving. We were greeted by a sweet and friendly employee with long black and red braided hair—she was the only bright spot of the visit. She let us know she was new, and it was clear she hadn’t been trained properly. It was upsetting to see her struggling without much support from her team.

I ordered the Spicy Ghost Pepper Ranch Chicken Sandwich, only to find out they were out of spicy chicken patties. I had to settle for a regular patty instead. While we were waiting, we tried to get our drinks, but the soda machine was out of nearly everything except diet soda. When we asked, the staff said they had more options in the kitchen but had to set up the Dr. Pepper. We waited ten minutes while my husband’s Frosty melted, only to finally receive a flat, carbonation-free Dr. Pepper. Frustrated, he gave up and settled for a lemonade.

Meanwhile, two bags of food sat on the counter for several minutes without anyone calling out a name. When we asked, we were told they were ours—by this point, the food had gotten cold.

When we opened the bags in our vehicle, the orders were wrong. We went back inside and asked for a refund. The manager came over, and instead of resolving the issue professionally, she interrogated us about what was wrong. Even after showing her the receipt (which turned out to be for someone else’s order), she argued with us!

This experience was unacceptable. The only redeeming part was the kind lady who helped take our order, but the lack of training, disorganized staff, poor drink options, wrong orders, and rude management made the visit unbearable. We won’t be coming back to...

Poor service. My family and I have bought frosty tags as we have several in our party and this is a bargain for us. Several times we have come for food at the lufkin location only to be turned away from inside service as they "didn't have the staff..." Tonight the cashier yelled at me because they were stressed and under staffed complaining that they didn't have enough people to fix the frosty machine, the main reason why we even come here for food. Why are we paying for frosty tags if we can't even get the frosty for them? Why is this establishment still open when the staff would rather be on their phone and not show up to work? Corporate Wendy's, please take a look at this location and its staff.

Add on to the review: the order was short food and when I asked for the remainder of the order and a receipt to go along with it i was accused of asking for food I didn't order (I ordered a sandwich meal, they tried to just give me only a sandwich). The team lead then called me hostile and threatened to call the police because I asked...

Wanted a burger my wife wanted the wendys homestyle chicken sandwich which is chicken breast and not a chicken patty. I asked if their was a burger similar to the homestyle they directed me to the classic chicken meal. Apparently the drive thru folks have no idea what they are selling. My burger was so sloppy that it was nearly impossible to eat without it slipping and sliding between the buns and vegetables... Who ever made it was heavy handed on the condiments and my vegetables were terribly disproportionate to the sandwich itself it was just awful. My wife's french fries were old despite it being peak time for lunch time and my baked potato was dry as jerky. It also came in a plastic container with no top so they wrapped it in hamburger wrapper that managed to glue itself to the inside of the potato weighed down with the sloppy burger on top. I had to doctor it to make it somewhat edible. Our tea was wrong. Asked for half sweet half unsweet and one unsweet, got both unsweet. Should have gone to canes...