Ashley Store — Local services in Lufkin

This was a horrible experience from the get go! We ordered a adjustable bed and was delivered a standard bed with not lifts. The first time around. Took and extra week to get the correct bed. They sold us a mattres cover and talked so highly about how we needed it. Once the bed was here they told us the cover was on back order for over three weeks. They instructed us to lay on towels to protect the mattres. On top of that they sold us a cheaper bed that was suppose to have all the bells and whistles and then delivered it lacking one feature. When I went to the store they told me that I was wrong that they had never said such a thing and that I could pay the difference and a restocking fee to get the other bed. I declined that idea and went about our business.

A year later we decided to give them a second chance because they had a good sale going on. We purchased a couch, two recliners., a end table and a coffee table. We were told it should be in the following Thursday. We opted to pick up our furniture ourself. When I called the following Thursday they told me that the recliners were in the warehouse in college station and the couch would be there that day and that the tables would be there in a week or so. I asked if they could go ahead and bring the sofa and recliners to Lufkin so we could have something to sit on after two weeks of no furniture. They agreed and said it would be there to pick up on the following Thursday. So a week later I called to check the status of our furniture and they informed me that all my furniture had just got to the warehouse in college station that day so it would be another week on the next Thursday before we could pick up our furniture. I was ticked off by this point. I spoke with the salesperson and he and his manager were going to have the furniture delivered to our house at no charge that Saturday. I agreed and they promised all the furniture would be here. The warehouse called an hour later and once again they guaranteed it would ALL be delivered that day. So now here we are on that day and they delivered TWO of FIVE items. A recliner and A end table which were BOTH damaged! We Refused the two items and I went to the store to cancel our order which they did without giving me a huge hassel.

Just beware if you purchase from this company!

On top of all that the salesperson was very unprofessional. He greeted us and we spoke briefly and we went about browsing. We know another salesperson there personally and spoke with him for a little while. The first salesperson pulled him to the side and got snippy with him. We left with the intent of returning the following day to purchase our furniture. That salesperson came up to us and the first thing he said was that him and our friend were going to split the commission which we thought was odd. We told him that he met with us first it should be his sale. Later after we were looked around a bit more he waited for me to walk off to look at something and he pulled my wife to the side up to his manager and told his manager that my wife had something to tell him. This was very awkward for her and I wasn't happy about it. The manager took him to the back and proceeded to yell at him and tell him that he should never do such a thing. After he got in trouble he came back to proceed with the sale. While he was talking with us he was putting down his manager and the other employees stating that he brought over a million dollars of sales with him from Ivan Smith and he was basically better than any other salesperson in the store. He also proceeded to show us pictures on his cell phone of some glass sales trophies trying to validate himself as a great salesperson. The whole experience was horrible and I will...

Very disappointed! Was told by another to check out Ashley Furniture amazing deals & great sales team, when I was there in person I had a good experience. The service was very great, they met all of our need & they were friendly. When it came to my furniture arriving I was told my coffee table would be in the store in a week from my purchase date and would be assembled in store and ready for my husband to get, I am now on week three and still no coffee table. There is clearly some miscommunication with the sales man that I used and the shipping. Now it's going to be another three days and it will be delivered to us when that was not the plan. Now I have to spend my saturday waiting around for someone to arrive when they can. Not happy at all! I will not use them again!

Let me just add that for the last month and a half we have been working with ashley furniture on 3 items we bought for our home. Being first time buyers & newlyweds we were very excited about taking this next step however this has been a terrible experience for us. The shipments come in 3 weeks after the date that they tell you, no one follows up with you, the furniture all came to us damaged. We have sent our end table back 2 times & the remaining time they wanted to fix the dents & dings with a furniture pen. IF I AM PAYING FOR NEW FURNITURE THEN I DON'T WANT TO COVER YOUR MISTAKES WITH A PEN. The only pleasant experience we had is from the random delivery men that come. We were working with a manager who did "what she could" in our situation & it all sounded great at the time.. replace this, discount that but my issue is, we shouldn't have to deal with any of this. Long story short, I should have went to Dixons or Ivan Smith like I was told to from the beginning. I left this comment up until I saw an improvement with my services however nothing has changed. Can you believe we paid for a NEW $600 electric recliner & the one that was 3 weeks late was one that was taken off of a show floor. Yeah, it came with dirt in the cushions & fingerprints & scratches....

No one should go to this furniture store! This is the first time in my life that I bought brand new furniture, and I was so excited. We told the sales woman, Yazminn and the manager of the store, Mr. Drex, that we had nine cats and I needed to buy a sofa that was waterproof. There were none on the showroom floor so they found one on their website. I unfortunately took their word for it and purchased it. When it was delivered, it was in perfect shape so I accepted it. But as soon as we unwrapped it and looked at it, we realized it wasn’t waterproof and would not meet our needs. I immediately called the store back, but was told there was nothing they could do because I didn’t decline it. I then spent the next two weeks going back-and-forth with Yazminn and Mr. Drex. Both admitted that they knew I needed something waterproof and yet they ordered some thing for me that wasn’t. This was entirely the stores mistake, and all I needed them to do was to accept the responsibility of the mistake so that I could re-select a new couch one that is waterproof (and will be more money)but the manager would do no such thing. No matter how many times I go into the store or leave a message, the manager still doesn’t return my calls. This was entirely a store error and they simply refuse to own up to it. If you need furniture, even though Ashley furniture is beautiful, go somewhere else. Many stores carry Ashley furniture use them instead. Don’t go to the Ashley store in Lufkin. They are only interested in making a dime and not in the least bit concerned with customer service or...