Domino's Pizza — Restaurant in Lyndhurst

Worst take out/delivery experience I've ever had.

Story time: We ordered three pizzas that was promised for delivery within 30 minutes. An hour goes by, no pizza. I called them back to check on our order and they reassured me the order was out for delivery. 30 more minutes go by and still no pizza. We call back again and the person on the phone said she messed up (didn't say what the mess up was) so we had to place another order and she promised us a discount (as to be expected, so she was doing her job well). This order arrived within 30 minutes this time and when we had to pay, our receipt said $29 but they were saying we owed $43. Oh and the order was wrong(: So the delivery driver (who was amazing) helped us call the location to which their manager, Jess, said they accidentally gave us an employee discount which we aren't allowed to get and that we would actually need to pay full price. We said we wouldn't be doing that because it's now been 2 hours since our original order was placed and it's still wrong. At no point did Jess offer an alternative discount. We also explained that we don't have a receipt that says $43, and Jess insisted we COME IN TO THE STORE to get our proper receipt. Jess also said they tried calling us to let us know about the discount issue and claimed we didn't answer. They either didn't save our number properly or they were lying because we had zero missed calls from them.

So to recap: they messed up our first order, they got the second order wrong, it took 2 hours for us to get our food, they promised a discount and then backtracked to say "just kidding you don't get any discount at all", and because they messed up so much we were told we had to go to the store to fix THEIR mistakes.

When we told Jess we were not coming in or paying full price, she threatened to call the cops on us.

I have worked in both food & beverage and retail settings and I would NEVER treat a customer like this, especially after the number of mistakes they made.

Shame on you, Jess.

P.S. I feel it's important to state (in case Domino bosses are reading this review or something), the delivery driver nor the trainee who first took our order and gave us the accidental discount are at fault. A good manager swallows their trainee's mistake and uses it as a learning lesson. Oh and the delivery driver had no say in how we...

very weird, disappointing experience. probably never coming back here lol. when i arrived, i let a guy know i had an online order and he said it’d be just a couple minutes, so i paid and sat down with no complaints. i could see they were busy, so i chilled there and scrolled on my phone until my fiancé called saying the app marked the order as completed 20+ mins ago.

i went up to the counter to let someone know, saying, “hi, excuse me” and the female employee let me know that someone would assist me in a moment. so i stood at the counter and let them do their thing. once she was done, she gave me the food i was waiting for, i said thanks and i left.

when my fiancé left a low review because of the unnecessary wait, he received a call from the manager and apparently that same employee lied, saying that i had an attitude with her when i walked in (mind you, she didn’t even assist me upon arrival) and that i was rude. (??) i’m a server in a restaurant. the last thing i’d ever do is be rude to a food service worker, so i was offended by this claim. (i even went home to my fiancé saying i felt bad for them because there were only 2 employees doing everything).

i called back to let them know that i was disappointed in this experience and would be leaving a review. i also expressed my confusion about the lie and where it even came from, since i was extremely patient and polite to the workers and the manager went back and forth with me on the phone instead, because i said “maybe there’s a possibility of the lie being based on a...

Dear Domino’s Customer Service, I’m writing to express my disappointment regarding the experience I had at one of your locations today. Upon entering the store, I noticed there were only two employees working, one of whom had multiple piercings in her face. While her appearance is not an issue for me, I was highly concerned to witness her eating over the food preparation area. This is not only unsanitary but completely unacceptable for a food establishment. In addition to that, both employees displayed an unprofessional attitude that made the entire experience uncomfortable. We live in a time where eating out is no longer cheap, and every dollar counts. Customers should not have to deal with negative energy and poor service after spending their hard-earned money simply trying to feed their families. If someone no longer wishes to work in customer service, they should consider a different career path rather than bringing that frustration into a workplace where it directly affects others. That attitude doesn’t just stay behind the counter—it impacts the food being made and the overall experience customers are left with. I hope you take this complaint seriously and address the issues with the staff at this location. Cleanliness, professionalism, and basic respect should be the minimum standard—especially in...