Baskin-Robbins — Restaurant in Lyons Township

Ordered two polar pies online. Arrived to pick them up, worker said that they didn’t have one type that I ordered. Asked how I would know that, she said there isn’t a way to know that through online orders. Asked if I could get a refund for it, she said I’d have to call customer service. Asked where I could give feedback/complaint about this, she said I could come back into the store the next day.

One of the pies we received had also clearly melted previously and then been refrozen.

So if you make an online order here, know that it you aren’t guaranteed to get what you ordered, and you will have to either call the store ahead of time (maybe this would help? Idk) or find out when you arrive. And also know that staff is pretty unhelpful and dismissive. Would recommend going...

I gave this Dunkin Baskin 3x to redeem its self but Noo food was undercooked and expired my drinks were watery my Grilled Cheese WASNT even put on the flat top or the toaster he put cheese and tossed it in the chef mike got that Lil pack of bacon snack it had lines of cold grease build up im good and done its sad that I have to go almost 2 towns over to get my Dunkin when im jus across the street called corporate all they can say is their sorry and that this DD ISNT one of theirs they jus pay to...

I wouldn't ordered milkshakes at night at this location. I order one today and there was more milk that ice cream on that shake. This is not the first time I have order at night and is always the same thing. If I am paying for a milkshake I expect a milkshake not flavor milk. I taught about going back to complain but dont want my food messed with. Completely disappointed, I was really craving a nice shake. To the guy who works at night, do better and stop being lazy and actually scoop...