Best Buy — Local services in Lyons Township

I do not post reviews. This location in Burbank IL has to be beyond the worst customer service experience I've ever had and that's putting it nicely.

I bought a used rtx 4060 GPU from this store. It was marked "fair" so I'm expecting some imperfections to boot

After an hour of driving, it took over an hour in store just to get the card, so a little frustration starts to set in.

I drive an hour back home only to get home and open the box and find that MY CARD WAS NOT WHAT I PURCHASED. I had been given what appeared to be some TEMU MSI low powered card with no external power. It's now 7:30 pm, I cannot drive an hour back to Burbank because they close at 8. I then search open box 4060's close to me... So I drive to Bolingbrook and arrive 5 minutes before they close. I explain the situation, they tell me they can't take the card or swap the card, I have to return to the store where I made the purchase and they will help.

So the next day after work I drove back to Burbank IL Best Buy to inform them I had been sold a card that is not the actual product I purchased. I tell customer service rep please go get your manager. She does, but not before telling me that I needed to call customer service to get a resolution. I tell her "respectfully mam, customer service didn't sell me this card Burbank IL Best Buy sold me this card. I would like the swapped for an actual rtx 4060 GPU and I'm willing to pay the upcharge. I just want the card." She says well let me tell the manager. The Store manager Jose R or Juan then tells me we have two ppl who check the items upon return, so I don't know what "YOU" may have did with this card but we can't take this back.......

Now I think I'm being punked... Because in my mind I'm thinking Juan 1st off you have access to the camera footage in this store!!!! You can see in 4k where the problem happened!!! 2nd every Retail industry has a lost/damaged inventory procedure. You could refund my item as lost inventory, check the cameras and if I'm lying post my picture, tell all the stores in the district, tell the authorities, anything to prevent further damage. 3rd took both sides and explained that because it may be impossible to tell someone genuine from someone lying, please follow the customer service route to get quicker results as the store investigation could take time.... Ample examples that would have diffused the situation. Yet Store Manager, Juan, provided none of those options and doubled down on "me" having "my" store conflict resolved by someone over the phone who had no access to store footage that could really help resolve the issue. After going back and forward getting nowhere I then asked Juan for a refund and to take his inventory back. He, as a manager, unable to manage the situation opted to have me REMOVED from the store by security.

I then call customer service "corporate" Only for them to tell me the issue should have been resolved in the store!!!! How is Juan a manager? Anyway the customer service rep Major issued me a refund and provided me with a shipping label to return my item.

I honestly feel the way I was treated was the result of two maybe 3 things. 1) Juan or Jose R isn't paid enough to care about his store operations. 2) He is aware of the scams and is either involved or willingly choosing to ignore it. Or 3rd, HE is allowing customers to return improper merchandise to his store.

All things, as a store manager, he should be directly involved with.

I will never return to this store. If you choose to do business here and you shop open box. Check your item before you leave the store please.

I would hate for someone to have to go through what I went through at...

I wish I could give them negative stars. My girlfriend bought a galaxy watch from here and bought a warranty with it. The watch turned out to have a defective sensor from the manufacturer. The watch was less than a year old and should have fallen under the manufacturer warranty and then she also purchased the one through best buy. When we discovered it was defective we decided to go in and have it repaired. However it was not a major sensor and we explained we did not want to get it repaired unless we were going to receive a new watch not a refurbished one. They assured us if it could not be fixed they will replace it with a brand new one. This was after he said he would check the warranty. Then the watch went in and said it was repaired and would be sent back. Days later they then said it couldn't be repaired and said it would be replaced. My girlfriend called the store and no answer. She then called customer service and waited on the phone for about an hour. She was then told she got a refurbished watch and she complained because we told them specifically we would not get it repaired if it was not going to be replaced with a refurbished one. I've bought refurbished products from there before and they are never "like new". She was then told she could return it for a brand new one since that is what she was promised. She has texts emails and orders all confirming she was supposed to get a new one. The manager came out and refused and also disregarded that it was under the manufacturers warranty and was a defect and disregarded all the people she talked to. It was on her file even that she was supposed to get a new one and when she asked for the one we gave them back they said no its defective. Now we're stuck with a refurbished watch even though mine was less than a year old. These people lie and their warranties are garbage. Never shop at this store. He was rude and dismissive and basically said she was lied to by 3 representatives of best buy. This store should be shut down. And they wouldn't even show her a contract and even said sorry it would only be replaced by a new one if a used one wasn't available which was never stated in the contract or her discussions. They've now wasted over 5 hours of time and lied at every turn. TERRIBLE...

I purchased a washer from Best Buy. Upon delivery day the drivers supervisor called and said the delivery guy was outside. We immediately opened the door and waited for him.

The truck was parked next door facing away from my house so the driver could not see we were at the door.

It was raining. The driver sat in the truck for 20 minutes and never came to my door. He never rang my doorbell. As a delivery guy how can you justify not getting out of truck to ring the doorbell.

After 20 minutes he was about to leave. He was driving away until he saw my wife and I at the door waving him down.

He came back. Came inside and immediately had an attitude. He measured the door to the laundry room and realized the washer would not fit through the door.

He started to complain that he was late and running behind scheduled because we didn't open the door and he had to wait for 20 minutes and now he has to wait for me to remove the door frame.

I removed the door frame in 5 minutes. As I was removing the door frame to the laundry room he left. He did not deliver our washer and blamed us.

Not only was he rude, with a bad attitude he disrespect my wide.

I have proof of all this in video from my Ring video doorbell. It shows him sitting next door for 20 minutes. It shows that he never got out of his truck. It shows that he never came to my door or rang my doorbell.

I have learned he works for a 3rd party contractor who does deliveries for Best Buy. the company name is FSA.

I called Best Buy to complain about the treatment I received from this delivery person. I was told the driver told them he's not coming back to make the delivery. Hence, Best Buy is allowing him to treat their customers the way he did without any consequences.

Best Buy either can't or refuses to help me. They won't deliver my washer today or tomorrow. I have to wait another week.

I won't be doing business with Best Buy again considering they allow thier customers to me mistreated by...