White Castle — Restaurant in Lyons Township

Me and a friend decided to stop by White Castle’s drive-thru on the way home from a concert in Chicago 🎤🚗, and overall had a really good experience! It was my first time seeing the menu, and we weren’t sure what we wanted, but the order taker was super friendly and patient with us while we figured it out—which we really appreciated 😊👍.

The food came out hot and fresh 🍔🔥. The fries—especially the cheese fries—were perfectly salted and crispy 🍟🧀👌. I also tried the sausage, egg, and cheese "French toast" sandwich. It was a fun idea, but it ended up being a bit dry 😕. I thought there might be syrup included in the bag to go with it, but there wasn’t—maybe they don’t usually add it, but it definitely would’ve helped 🍯🥲.

My friend got some fish nibblers, which she’d never had before, and she really liked them 🐟😋.

We realized after we finished eating that they forgot the cheesecake we ordered, which was kind of a bummer because it would’ve been the perfect ending 🍰😞. Still, it was a pretty solid stop, and I’d go...

On 08-17-23 around 2:45 I went through the drive-through to place my order, the person answering the drive-through speaker asked me what’s your order!! I didn’t have second thought about the way the person harsh question over the speaker I placed my drove up to get my order, now that’s were the fun begins. I ordered 2 fish sandwich’s & 12 chicken rings, what I received was three hamburgers. I parked the car and went inside and spoke to the cashier, she greeted me in a polite manner, and I told her what was wrong with my order. As I was waiting for my order to be corrected, the person at the drive-through window looked over at me and asked what was wrong and the cashier from the front told her and the drive-through cashier giggled and mom mumbled something to the cashier was out front, and they both laughed. I love that location cause it’s close to my job, but Chick-fil-A is right next-door I think that’s where my business will be going...

The handicapped access was very poor, the two spots were at the back of the building, the ramp was not flush with the blacktop creating a hazard for wheelchair users to flip, or those who are unsteady to trip. I had to go all the way down a narrow sidewalk along the side of the building to get to the entrance and around an electrical box as well. There was not room for my service dog to walk on the sidewalk with me.

Once I got to the door there was no button to open the door and the hours posted said drive thru closed at 11 pm, and dining room was open 24 hours. I arrived about 20 minutes after 11 pm and the doors were locked, but there were still customers inside. I was told by an employee that the sign was incorrect and that the dining room closed at 11 but that I could use the drive thru. He also said he has asked to pull the sign but was told he couldn't.

So frustrating, and butter cold as this all took place below freezing...