Nothing Bundt Cakes — Restaurant in Lyons Township

Waited until there were only a couple people (since I'm slower than most because I'm disabled) Rosie C. greeted me and rushed me as the place began to get busy. I didn't feel like she gave me a chance to think out my order as she has a condescending attitude when I said I didn't want the pre chosen buntinis. She also seemed so bothered I asked how I would be able to p/u my order in 20 mins. I waited in my van and when I went back inside, the young woman at the counter with blonde hair was so polite it made me feel better about purchasing items even after I was left to feel uncomfortable when I took time to order. I deserve the same attention as the next person. Rosie I hope you had an off day. I haven't been outside in over 1 week, I didn't need your attitude. We are all going through things because of the pandemic. I wanted to leave smiling, like the...

I called to place an order with this franchise in LaGrange, IL. The guy took my information. Then had to ask the manager something about delivery. He left me on hold for 25 minutes. I called back and proceeded to get a woman who basically lectured me for 10 minutes on their process and said their policy is to take part of an order when they are busy and leave you waiting or call you back when THEY HAVE TIME. In the course of the 10 minute lecture, she could have finished my order. n 30 years, of conducting customer service and receiving it, I have never heard of a company doing this. I'd like to add that the website showed it was not busy. This franchise has zero customer service skills... Soooo...

On October 13th my dad went to pick up a cake for my mom’s birthday. I ordered it online for pickup. When he got there he called me saying the girl working at the counter didn’t want to give him the cake because he had to show proof that he ordered it? That’s absolutely ridiculous. Ive ordered before and never have I been asked to show “ confirmation” of my order. This happened around 3pm . I will never order from this location again. Rude employee.

UPDATE: The owner replied to my review and asked me to send an email to have my issue “ properly addressed “ I sent the email 2 weeks ago and I still haven’t received a...