Burger King — Restaurant in Lyons Township

This is the most irresponsible store and manager I have ever met. I ordered breakfast on the app, and when I went to pick up the food, they told me that they had not received the order. I showed them my app order, email receipt, and bank payment record to prove that I had placed the order, but they still did not want to cook food for me, because it was not my fault. It's your system, they don't admit it, I say I'm in a hurry to get to work, it's not complicated food, I want my food, and I've already paid for it, but they say they don't know what the problem is and they leave me alone, I only bought three dollars worth of food, it's not a big deal, but it makes me very angry, because the hashbrowns is there, Could have brought it to me, but they didn't do anything, asked me to re-order, and I ended up leaving without any food, and they didn't try to...

I have to say, I go out of my way to go to this location. The people are always nice and friendly. The food is promptly served and presented well. Not thrown together. But what stands out is the dining area. It's always very clean. If the staff isn't preparing meals, they're cleaning. And it shows. No sticky floors or tables. The windows are spotless, even the entry doors. The bathrooms are clean as well. I enjoy watching the TV monitor that has interesting short videos running and bloopers from YouTube. Bart is one of the mgrs. Really a great guy. The dining room is open until 10:00 pm. Drive up until midnight. They open at 5:30 am every day. Hats off to the team. Great job! Order the double whopper! The only thing that would make it perfect would be charging outlets at the...

Once again, I order through the drive up and find that when I get home, I did not receive my full order. I am missing 1 of 2 Whoopers they charged me for.

So I called them several times at the phone # shown at the top of the receipt, and it appears to be disconnected or the line is dead. I wait 30 minutes and try again, finally their phone rings. I let it ring 30 times and nobody picks up my call! Terrible customer service. I guess they are too busy selling more food and ignoring the customers they ripped-0 off, for lack of a better words. So aggravating!!! Maybe it’s time to try another burger place (several are in the area) and go online to complete their survey for corporate to be...