Captain D's — Restaurant in Macon

We arrived at Captain D’s, Gray Hwy, Macon, Ga right after 8:00 pm with people waiting in line. No one would answer in the drive thru. Closing time was 10:00 pm so after the other cars drove off we went to the drive thru pay window. There was one girl leaning on the counter on her phone. I blew the horn to get her attention, tried saying excuse me and then knocked on the window. When she finally got off her phone she signaled towards me with her finger up to wait. After a few more minutes she come opened the window. I asked when they closed she said 10:00 and asked if I could order and told her about the cars driving off because no one would answer at the drive thru. She said there was only two of them working so they weren’t taking orders. I asked her what time they closed she said now. I told her we had been at the window over 15 minutes. She called the woman from the back and said speak to her I not going to argue with this woman. I asked her who was arguing. I then asked for the GM number and District. They both claimed not to have either. They had no problem fixing themselves sacks of food and gallons of what looked to be tea. If I could give a 0 I would. The last time we went to this Captain D’s the sign outside had inside dining now available but the doors were locked. I also seen customers getting back in their cars and...

I ordered a three piece fish meal with fries, coleslaw, a large drink, and a cheese cake. After ten minutes (a decent time given how busy they were) I received a popcorn shrimp meal. When I placed the order the cashier didn't read it back to us and didn't give us our receipt. Someone had to call the manager out of the kitchen (my hat off to any manager willing to work in the worst section of a fast food restaurant) to get everything straightened out. The cashier kept saying that I ordered a popcorn shrimp meal and that he double checked to make sure that's what was ordered, thankfully I had someone with me to back up the fact that I didn't order popcorn shrimp. I don't eat shrimp, I can't eat shrimp, and I haven't even touched a shrimp in 32 years. I am thankful that the manager was willing to get everything in order but that was a long bit of annoyance that could have easily...

I haven't even eaten here yet, and the service has already turned me OFF! I'm just picking up food for someone else and the service was so slow that I had time to sit and write this review. I don't know what the greeting/customer service policy is, but it needs a serious update! This chick in the front (who was apparently doing drive thru as well) didn't say anything to me when I let her know I was here to pick up food. She just looked at me and gave the next person her attention. 😤 She wasn't even checking on the other guest, so the cook in the back (the POLITE one, with the locs) came up and helped two guests in 30 seconds. The young lady who came in just starting her shift at 4pm was of better assistance than this other one. I CANNOT deal with SORRY SERVICE! There are plenty of hard working, diligent people looking for a job, so PLEASE hire...