Baskin-Robbins — Restaurant in Madera

I literally just left out of the store @10:08 AM, as I was escorted out by young female employee. I was waiting for a family member to leave Walmart across the street and decided to kill some time by going to grabbing a scoop of Ice Cream.

I checked Google before hand and it said they opened at 10:00 AM. I then checked the stores doors to confirm that they in fact did open at 10:00 AM. (SEE PICTURE). I walked in, the door was opened. I noticed the ice cream was still covered. Then a young woman came out of the back and said "Oh we are closed" and she proceeded to lead me back towards the entrance she pulls out her keys and states She states " This door was supposed to be locked". I, in confusion, asked, "Do you not open at 10:00 AM?" She said "NO" as I began to point at the hours on the doors. She seemed confused like maybe she had in fact gotten her hours mixed up.

I wanted to ask do you really open at 10 and your just arent ready or...?

Anyway the costumer service was poor and the lack of communication was a huge turn off for me to the point that I wouldn't want to come back when they're really "open" and purchase anything. I could understand if Google made a mistake. But the hours are clearly written on...

I ordered a cake for my dads birthday on Weds, scheduled a pick up after 8pm on Saturday. Went to pick up the cake and it was never made. I asked if it could be ready by 10am the following day and was told no. I NEVER received a call saying my cake order needed to be cancelled. I verified my phone number on the order and they had my correct phone number written. Apparently they couldn’t make my pre ordered cake due to a power outage, and the girl said her manager called me, which she did not call.

Very dissapointed in their customer service, and my girls were sad that the cake they picked out for their grandpa...

Emily is awesome she is so nice and friendly, excellent customer service from her part, she put a smile on my face because of her smile and willingness to provide good service, it’s 12/13/23 and I didn’t get the other girls name that was there also but was also nice, friendly and has a great smile. These should get a raise definitely deserve more than the...