Cold Stone Creamery — Restaurant in Madera

What in the Madera is this?

I have never been rushed out from a store so fast in my life.

I hate to believe that Madera is a city that is prejudice, but I am starting to see a pattern.

Sooooooooooo

I came in with a smile having conversation and with a friend who has never been to ColdStone. One girl asked what would I like and I was giving my friend the break down of how cold stone works. So one associate said that she would let him try a sample of anything he wants.

If I could have screen shot the look the other girl gave the other one- it was a look of “Are you freaking kidding Maria”!

So I said if it’s an issue- we don’t have to get samples and “Maria” said no it’s not an issue and she helped us with samples and ice cream..

Then Becky comes speed walking out of the shadows rapidly asking the girls (Vin Lui and Maria) what did we have. Listen I wasn’t even finished with my toppings - that’s how fast Becky was trying to get us checked out.

If it wasn’t for “Maria’s” politeness this would have been a 1 star review. I don’t pay for bad service.

Was this place clean? -yes

Was the ice cream good? -of course

How was the Customer service? -Spotty and not consistent enough for me to come back

How can the issue be resolved? Training on addressing one another in front of customers, controlling your facial expressions, and not rushing customers orders especially when we are the only ones in line.

Would I recommend anyone to this Cold Stone? -Based on my...

I love cold stone ice cream my family goes pretty often & I always get my son's birthday ice cream cake from them, it's always been in Fresno since Madera didn't have one so I was very excited when one did open here that is until we took the cake out to sing to him just to discover it was the wrong cake (asked for a cookies & cream but got cookie dough) my son was extremely disappointed he had been looking forward to that cake with his favorite ice cream but the biggest disappointment came when my husband called to tell them what happened & was told they couldn't do anything since we already took the cake. I then of course called back in disbelief that their mistake was now on us, & instead of getting to sing & enjoy my son's birthday had to go back & forth with them until finally they said they would give us 2 ice cream of choice which is the only reason I'm giving 2 stars but I am really disappointed with the customer service that up until then I was talking about how great they were when we got the cake. I will now go back to Fresno to get my kids cakes, never had any problems with them & they've missed up a cake once as well but made sure they...

Super rude and unhelpful service. Mali was rude and refused to help us. We tried to use a BOGO code for a birthday but after we entered it the pass reset and deleted the code. She said there was nothing she could do and we had to pay full price. I asked for a number for corporate district manager or her boss she said she didn't have any of them but eventually gave me a fax number to call before she finally went to the back and tried calling someone but came back saying they won't answer her and said I could try and have me another number that didn't work. Our ice creams were also not mixed and had very few toppings over all disappointed with the...