BJ's Wholesale Club — Restaurant in Madison Heights

BJ's was marketed as a way to save over grocery store prices, which I've found not to be the case. Sometimes I've been able to save by either sorting through hundreds of paper coupons or adding in various coupons digitally. I'd much prefer that they just price common things below their closest "grocery" competitor Kroger. (milk, bread, juice, etc tend to be the same or greater in price)

The produce section does not seem to have a very good system of making sure old products are gotten rid of. I had to throw out a rotten watermelon and old cucumbers the last time I went. I've also run into expired products within their bread section. I spoke with management, who placed 100% of the blame on the reps that come to stock those areas. How about taking responsibility for the products you sell and not on a third party?

Very frequently I've run into issues where they just don't stock an item featured on their website or they tell me they've sold out. I also had a situation where an item was on an upper pallet and was told to come back the next day when they'll move it to the sales floor. (I was there at 2PM)

I've also experienced less than stellar customer service and often times I would consider it to be on the rude level. The people that work there often times give a feeling of being unhappy that they even have to interact with customers. Especially at the self checkout area, which is ironic as the customers are the ones doing most of the "work".

I really like their gas station area, but this is perhaps a result of BJ's overall popularity in the area, as there isn't usually a line to wait in. The parking lot is a poorly planned mess, as they chose not to follow Costco's layout. The carts are the same size as Costco, but the parking spaces are far, far narrower. Meaning you can't get the cart between cars, so you must go to the end of an aisle of cars to get to the other side. This also opens up your vehicle to damage if someone tries to fit a cart between cars. Most times the parking lot is less than half full, so the opportunity to fix this is there.

The busiest time BJ's had was opening week, but now they are a ghost town of sorts. You can really count on having the store not being busy. Costco has all of the customers and there is good reason for this. Costco tends to have better prices (no coupons needed), better products, superior customer service, and you can count on them actually having their products in stock. Kirkland brand products are superior in every possible way compared to BJ's brands.

I'm not quite sure how long this BJ's location can stick around, but an intervention is sorely needed for the missteps that have...

I'm no stranger to warehouse club shopping. My parents belonged to Price Club (now Costco) and I've been a member since childhood. BJ's Wholesale Club offers an okay experience without features at Costco I've come to deeply appreciate.

I give this place one star due to horrible customer service. On the last two visits, I used my digital membership card with the cashier. BJ's app allows a digital card. The cashier told me off for not using a plastic card and said that the digital card wasn't real. It has their logo and membership number. I logged into my online account at BJ's site to show her my member number, account expiration date, and other details on the card. She continued to vociferously insist this wasn't real and people try to fraudulently use fake cards, photos, and other stuff to get past her. I again asked her to scan my card. She refused. It took a good 5 minutes -- while she held up a line of people at dinner time -- for her to finally try scanning and guess what, went through in 30 seconds. Look, I'm not here to cheat anyone and I, like many consumers, use digital loyalty cards like Target Wallet or MPerks. Customer service told me I could use the app in store, and I did, only for the cashier to bag me out.

I come here to get two or three staples cheaper than I can at Meijer, and Costco or Sam's don't carry. I won't likely renew my membership next year for the sheer hassle that the cashiers constantly give me.

BJ's feels like a knockoff Costco or Sam's Club. They have an optical department and cafe, but with stripped down options. Few cashiers occupy the deli, bakery or cafe, though they always seem to be doing their best.

The clothing section is horribly disorganized and thrown together. Garments don't get put out on enough pallets, but stuck on long shelves where they quickly get messed up. I got overwhelmed trying to thumb through the racks of mismatched shirts and pants.

Excellent location and spacious parking make BJ's easy to get in and out of. The busiest spot, the gas bar, stays open fairly late and offers competitive pricing. It's rarely too busy and therefore you can fill up and get through in a good...

Pros: Good selection, low/no waste delivery, quality products. They also offer giant bags of Wyman's wild frozen blueberries and mixed berries, which I think are the best frozen berries on the market. Cons: advertised being great for delivery shoppers, but they're really set up for in-store shopping. There's a $14.99 delivery fee per order plus tip.

I am a dyed in the wool delivery shopper. I was before the pandemic and will be after the pandemic. I signed up for a BJ's membership because they sent out ads indicating that they were great for delivery shopping.

What they don't tell you, however, is that they charge a $14.99 delivery fee for every order, regardless of the size. After you tip, you could end up spending $30 or more for delivery alone. That would be OK if the pricing was much lower than the competition, but it isn't. I've gotten a lot more from Walmart+ for the same amount of money.

Also, the site is confusing - unless I missed something, you have to select whether you want delivery or pickup for each and every item, which gets confusing after a while, especially because not everything is available for delivery. Not to mention that they send out wonderful coupon books for in-store shopping only. I just end up recycling them.

On the plus side, BJs offers high quality products in bulk sizes. It's nice to stock up on basics like onions, potatoes, canned goods, frozen fruits/vegetables, and goods in jars. I care about finding healthy, vegan, low sugar foods, and they have all of the above. Not to mention that Wyman's frozen wild blueberries and mixed berries might be my favorite food on earth, and BJs offers them in giant sizes.

I also really appreciate that the delivery shoppers bring all the food in large cardboard crates instead of a gazillion plastic bags. It really cuts down on the waste being brought into the house.

So, do I recommend BJ's? Yes, if you are an in-store shopper. If you're a delivery shopper,...