Bread Basket Deli — Restaurant in Madison Heights

I heard great things about this place. I decided to grab a carry out. I asked my roommates if they wanted something and said that they are supposed to be really good. So, I called and placed my order, she told me 15 minutes. I left right away because it was going to take me about 11 minutes to get there. When I got there I waited a few minutes for someone to wait on me, I told them I had a carry out. Since it was my 1st time there I was looking around. They have a small cooler with pop and desserts inside, I opened it up to look at the deserts and the bottom of the cooler was filthy. But the cheesecake looked awesome. As I'm watching them do their thing I notice meat sitting out in a metal bin. It looked like it was cold and sitting there for a minute. I'm still waiting for my food. It had been about 10 more minutes and I seen them take my sandwich bread that had cheese and sourkrout off the grill and place it on the cutting board for preparation of the next steps to make the sandwich. The lady whom took my order went over to the prep counter and leaned over the steamy bread and was getting the Coleslaw for my order. Seemed as tho she was taking forever. Needless to say my bread was getting cold. Then the guy who was making my sandwich put the meat on. I thought humm but it's not hot or even warm, but okay. Then they finally drop the chicken fingers and wings for my order. Umm, okay. So there sits my sandwich getting cold yet again.. another 7-8 minutes goes by and then they put the fries in the fryer. A couple minutes later and I see him taking the fries out and putting them in the container to complete my order. As I'm looking at the fries from afar, I can tell they are not done, but I gave the benefit of the doubt and just waited for my order. So I pay and she gives me my food and I open it up right away a take a look at the fries and as I suspected, the fries were NOT done and the chicken tenders and wings were OVER cooked. I said, I thought that I seen them not cooked all the way. She say to me, then why didn't you say something. I just say can you remake everything for me it's mine and my roommates first time here and I don't wanna give them this food, I wanna come back. (Why would I need to say something about the fries not being cooked, you are the professionals.. cooking my food so you should know when the fries are or are not done) so i.said I guess I'll just sit down and eat half my sandwich. So as I'm sitting there their phone rings and all I hear is... I don't know what you're talking about. She gets off the phone and says to her coworker.. that someone called and was talking about an order they supposedly called in. Anyways as I eat half my sandwich, I talk to them about my feelings and how I want to come back and that I appreciate them remaking it for me and IF my sandwich is supposed to be hot/warm, it is not. She turns and looks at me and says there's nothing I can do about it now. She turn back around to what she was doing and says I'm sorry. At no point did they apologize to me when I said something about my older not being cooked correctly NOR the time I waited for my order to be completed.... that's it. This review is...

Not the bread basket I remember that’s for sure. Ordered a corned beef on grilled rye w/ Swiss. “Gonna b like 10 min” The employee who smelled of pot moving ridiculously snow said. I then watched him make 2 sandwiches for another irritated customer that is also waiting. The “cook” hands off the order and Finally, he started making my sandwich…and it was at least 10 mins to assemble those 2 sandwiches. Quick, he was anything but. He then pulls out a refrigerated tub of precut corned beef shavings, weighing it cautiously prior to putting it into a filthy steamer to warm it in 30 second intervals while running his fingers through it to ensure it heated evenly. At this point I had lost my appetite. Then to my amazement after approximately 15 mins had elapsed since placing my order, this leader of men decided it was now the time to turn on the grill so the bread could be grilled. With his paint brush he coated the rye before placing it on the cold grill, single-handedly ensuring that there would be no grilling of any sandwiches for the immediate future.

At this point, I requested the return of my $15.99 that I overpaid for said sandwich that would never be….and the $4.01 TIP.

Long (disgusting) story short, save yourselves the time and aggravation. If your in this area go to Little Cesar’s next door, you’ll be glad you did. I was!

To the owner of this establishment, tell your employee to pull up his pants. NOBODY should have to see that especially while waiting for their lunch or any other meal for...

This place is HORRIBLE. Food is decent, but the service is abysmal. I called in an order for myself and several of the guys I work with. As soon as the guy answered the phone, I knew it wasn’t going to go well. I could barely understand what he was saying and he seemed to know less about the menu than I did. God help you if you have a special request! I even had him read the order back to me to make sure it was correct, and it was, so I kept my fingers crossed and showed up at the location approximately 30 min later. Turns out, they got the order wrong and they were out of pastrami for two of the sandwiches I ordered. I never received a call notifying that they were short of ingredients. Also, the guy at the register had street clothes on - no uniform - and neither cook was wearing a hair net.

When I told him the order was wrong, he tried to argue with my until I clarified that I was the one that spoke to him on the phone 30 min earlier. I watched him interact with other customers too. The guy is mentally impaired for sure. Maybe it’s a developmental issue, or maybe he’s just high on the job, but there’s definitely something going on. He is completely incapable of performing the basic duties of his job. He is also completely care free of all things going on around him, which makes me think he is on drugs. He’s just not paying attention to what he’s doing - he’s on cruise control.

With a place as bad as this it makes you wonder what ownership is up to....